Experience

Broadnet

• United States
• Telecommunications
• 1 - 100 Employee

• Video Event Lead

  • Apr 2019 - Present

• Administrative Lead/Video Production Specialist

  • Apr 2019 - Present

• Video Production Specialist

  • Apr 2019 - Present

  o Proficiently utilize Adobe After Effects and Adobe Illustrator in creating animated video graphics, as well as Adobe Premiere in editing, exporting, and encoding the recorded broadcast for the cliento Conduct testing of microphone connections and levels, as well as camera feed for proper routing in vMix softwareo Initiate presentation of concept of delivering animation to graphics involving lower thirdso Take charge of producing live broadcast event while ensuring accuracy of data entry entailing multi-shot switchingo Exhibit skills in generating video training processes for tier 1, 2, and 3 video event packages for future employeeso Closely coordinate with various departments within the organization including Engineering and Marketing departments and the chief executive officer (CEO)o Guarantee allocation of appropriate resources by overseeing daily, weekly, and monthly schedule Show less



PGi

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Conference Support Specialist

  • Oct 2016 - Apr 2019

  o Provided first-rate troubleshooting support to recommend audio conferencing, webcasting, web conferencing, videoconferencing, and virtual meeting solutions for customers o Executed quality communication, empathy support, and product representation to boost customer retention Career Highlights:  Earned multiple peers, client, and management recognition, thus meeting set-forth expectations  Received the Award of Excellence in nine consecutive months in 2018 and two nominations for the Make a Difference Award  Successfully accommodated incoming lines on 5,205 calls for an above-average total for 4,997 Show less



DIRECTV

• United States
• Entertainment
• 700 & Above Employee

• Technical Support Representative

  • May 2014 - Oct 2016

  o Ensured utmost client satisfaction by rendering excellent services involving troubleshooting technical, programming, and equipment issues to guarantee quality processes and procedures Career Highlights:  Drove initiatives in increasing DirecTV Protection Plan sales, thereby ranking #1 across the country  Significantly boosted response time by 30% through generation of templates in accordance with personal research throughout several DirecTV computer systems o Ensured utmost client satisfaction by rendering excellent services involving troubleshooting technical, programming, and equipment issues to guarantee quality processes and procedures Career Highlights:  Drove initiatives in increasing DirecTV Protection Plan sales, thereby ranking #1 across the country  Significantly boosted response time by 30% through generation of templates in accordance with personal research throughout several DirecTV computer systems



Crested Butte Film Festival

• United States
• Movies, Videos, and Sound
• 1 - 100 Employee

• Intern

  • Jun 2012 - Sep 2012

  o Held accountability in screening and providing critique on multiple film admissions, as well as in incorporating additional information to the website including JPEG photos of film, title, and description o Acted as venue manager responsible for a team of volunteers, tickets selling, and seamless operation for each film o Held accountability in screening and providing critique on multiple film admissions, as well as in incorporating additional information to the website including JPEG photos of film, title, and description o Acted as venue manager responsible for a team of volunteers, tickets selling, and seamless operation for each film



Western Colorado University

• United States
• Higher Education
• 300 - 400 Employee

• Mountaineer Media Student Director

  • May 2010 - May 2012

  o Used Final Cut Pro in writing, creating, editing, and directing five short films for the center’s library o Functioned effectively as production assistant in charge of enhancing faculty and student projects Career Highlights:  Played an integral role in producing a new campus television news series that increased student contributions, as well as campus radio series that exceeded Western State’s content and budget goals  Steered efforts in editing local business videos that improved Western State’s reputation for community involvement  Utilized Final Draft in drafting a feature-length screenplay and various compelling stage plays, which boosted student acting opportunities Show less