Experience

Sodalis Senior Living

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Life Enrichment Director

  • Dec 2021 - Present

  Largo, Florida, United States



The Arbor Company

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Engagement Coordinator

  • Jun 2019 - Dec 2021

  Citrus Park, Florida - Plan and execute activities, programs, and events for residents that promote socialization, self care, education, physical activity, engagement, and entertainment while remaining within budget. - Build meaningful and trusting connections with residents paying close attention to interests, preferences, and background. - Deliver exceptional, responsive, and individualized care to each resident.



Maple Lanes Family Centers

• United States
• Spectator Sports
• 1 - 100 Employee

• Director of Fun

  • Aug 2017 - Feb 2019

  Clearwater, Florida - Work directly with customers to answer questions, book events, and gather all necessary information to ensure customer satisfaction in a timely and professional manner through phone calls, emails, and in person - Effectively communicate all event details/changes and work with each department to ensure a positive guest experience - Maintain complete and organized files on all previous and upcoming events including client follow ups to ensure client satisfaction and future… Show more - Work directly with customers to answer questions, book events, and gather all necessary information to ensure customer satisfaction in a timely and professional manner through phone calls, emails, and in person - Effectively communicate all event details/changes and work with each department to ensure a positive guest experience - Maintain complete and organized files on all previous and upcoming events including client follow ups to ensure client satisfaction and future improvements -Organize and host events that exceed customer expectations - Supervise employees and ensure each department/employee is performing to set standards and ensure a positive and productive work environment - Interact with customers to ensure a satisfactory experience, sell products/services, and promote return business as well as build positive and professional relationships with customers - Complete new hire training for employees including POS, customer service, and upholding company policy - Communicate effectively all new or changing services, promotions, and policies with employees - Follow all opening and closing procedures for the bowling center - Help manage social media page (Facebook) - Community outreach - League Secretary - Resolve any conflicts that may occur - Innovate and integrate new ways to enhance customer experience, increase profit and ensure return business

• Front Desk Associate

  • Jun 2014 - Aug 2017

  Clearwater, Florida

• Customer Service Representative

  • Mar 2011 - Jun 2014

  RVC, New York

• Birthday Party Host

  • Mar 2011 - Mar 2012

  RVC, New Yor



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee Intern

  • Feb 2016 - May 2016

  Tampa, Florida - Greet customers promptly with a positive attitude - Provide excellent customer service - Inform customers of available coverage and upgrade options - Assess customer needs based on fact finding questions & establish trust in a short period of time