Stephanie Valladolid
Customer Escalations Specialist at Made Renovation- Claim this Profile
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Spanish Professional working proficiency
Topline Score
Bio
Ale Lara
Stephanie is a great person to work with, she makes the workspace so fun to be at while keeping her professionalism on top of everything. I had the chance to see her execute some complicated tasks and I cannot think of a better person to have dealt with them. Any team that has Stephanie in, is a lucky team indeed.
Ale Lara
Stephanie is a great person to work with, she makes the workspace so fun to be at while keeping her professionalism on top of everything. I had the chance to see her execute some complicated tasks and I cannot think of a better person to have dealt with them. Any team that has Stephanie in, is a lucky team indeed.
Ale Lara
Stephanie is a great person to work with, she makes the workspace so fun to be at while keeping her professionalism on top of everything. I had the chance to see her execute some complicated tasks and I cannot think of a better person to have dealt with them. Any team that has Stephanie in, is a lucky team indeed.
Ale Lara
Stephanie is a great person to work with, she makes the workspace so fun to be at while keeping her professionalism on top of everything. I had the chance to see her execute some complicated tasks and I cannot think of a better person to have dealt with them. Any team that has Stephanie in, is a lucky team indeed.
Credentials
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Teacher Of English To Speakers Of Other Languages (TEFL)
The TEFL Org | Market Leading Provider Of Courses To Teach English As A Foreign Language
Experience
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Made Renovation
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United States
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Construction
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1 - 100 Employee
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Customer Escalations Specialist
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Jan 2023 - Present
• Analyze each client's needs and coordinate with other departments, such as sales, product, customer support, and senior management teams to develop and deliver an appropriate solution for each client.• Solve complex problems or time sensitive inquiries in high-volume situations.• Monitored customer support escalations and success to pinpoint areas for improvement. Shape the escalation team by creating and iterating upon departmental processes.• Collaborate with leaders to communicate issues where communication and feedback is needed for the team. Capture customer feedback and uphold high standards for CSAT and NPS scores. Show less
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Sales Development Representative
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Sep 2022 - Jan 2023
• Lead pre-sales customer questions and site consultations• Help coordinate and calendar onsite appointments and respond to all inquiries. • Set project expectations, handle objections, establish credibility and build rapport with each customer interaction.• Iterate on company processes and metrics based on feedback and recommend improvements.• Monitor metrics for overall sales team as well as individual representatives.
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Project Onboarding Specialist
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May 2022 - Sep 2022
• Main point of contact for customer throughout the 2-3 month project fulfillment process post design to construction, ensuring timely and clear communication regarding project status, requirements, and timelines. • Conducted consultations to understand their project renovation needs or goals. Coordinate logistics and sharing of key information between the client, sales team, design team, and general contractors.• Closely collaborated cross-functionally between sales, product, success and support functions to relay requirements, provide clarifications, and ensure alignment with the customer's vision. • Created project Scope of Work, timeline documentation, and introduced Support and Project Management teams. Maintained accurate and detailed documentation of client interactions, requirements, and project progress within in-house systems. Show less
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iTutorGroup
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China
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E-learning
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500 - 600 Employee
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Online ESL Tutor Sales
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Jan 2021 - May 2022
• Leveraged diverse teaching methods and instructional resources that align with the available physical space and cater to the specific requirements and capacities of individuals or student collectives. • Fostered transparent and considerate communication with families, colleagues, superiors, and fellow school personnel. • Regularly assessed students' advancement and achievements in their academic pursuits, furnishing necessary progress reports when necessary. • Leveraged diverse teaching methods and instructional resources that align with the available physical space and cater to the specific requirements and capacities of individuals or student collectives. • Fostered transparent and considerate communication with families, colleagues, superiors, and fellow school personnel. • Regularly assessed students' advancement and achievements in their academic pursuits, furnishing necessary progress reports when necessary.
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Branch Banking & Trust Info Group
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United States
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Banking
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Branch Banker II
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Apr 2012 - Nov 2021
• Led client meetings and account reviews, translating and defining clients requirements. Collaborated with fellow banking experts to guarantee the delivery of top-tier client service. • Upheld client bank account records, encompassing their initiation or closure. • Supervised client transactions. • Led client meetings and account reviews, translating and defining clients requirements. Collaborated with fellow banking experts to guarantee the delivery of top-tier client service. • Upheld client bank account records, encompassing their initiation or closure. • Supervised client transactions.
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Fatz Cafe
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United States
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Restaurants
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1 - 100 Employee
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Manager
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May 2004 - May 2012
• Upheld service excellence by upholding and enforcing quality and customer service benchmarks, addressing and resolving issues related to quality and customer service, and suggesting enhancements to systems. • Ensured timely and transparent communication of relevant details to the team, such as substantial orders or unexpected alterations to the menu. • Proficiently oversaw payroll and timekeeping, including the accurate documentation for new recruitments and employee departures. • Upheld service excellence by upholding and enforcing quality and customer service benchmarks, addressing and resolving issues related to quality and customer service, and suggesting enhancements to systems. • Ensured timely and transparent communication of relevant details to the team, such as substantial orders or unexpected alterations to the menu. • Proficiently oversaw payroll and timekeeping, including the accurate documentation for new recruitments and employee departures.
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Education
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Clemson University
Bachelor of Education - BEd
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