Stephanie Townes

Senior Customer Success Manager at Vitally.io
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US

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5.0

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Ryan McDaniel

I'd recommend Stephanie to anyone! She's hard-working, innovative, and a team player. Here is a quick story that emulates Steph's greatness-- I was out Steph's last day and urgent work that she had transitioned to me came in; she not only completed the work but also left detailed instructions of next steps. Best of luck Steph!

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Credentials

  • Founding Member, Charlotte Women in Tech for Good
    Grapevine
    Dec, 2022
    - Nov, 2024

Experience

  • Vitally.io
    • United States
    • Software Development
    • 1 - 100 Employee
    • Senior Customer Success Manager
      • Apr 2023 - Present

  • Pocus
    • United States
    • Software Development
    • 1 - 100 Employee
    • Founding Customer Success Manager
      • Dec 2022 - Mar 2023

  • FullStory
    • United States
    • Software Development
    • 300 - 400 Employee
    • Senior Strategic Success Manager
      • Nov 2021 - Dec 2022

      Founding member of the Strategic Success scaled team. FullStory offers digital experience intelligence, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all while integrating with leading software-as-a-service (SaaS) products. Founding member of the Strategic Success scaled team. FullStory offers digital experience intelligence, on-the-fly conversion funnels, advanced search capabilities, video-like replay of real user sessions, and robust debugging and developer tools—all while integrating with leading software-as-a-service (SaaS) products.

  • Segment
    • United States
    • Technology, Information and Internet
    • 400 - 500 Employee
    • Customer Success Manager
      • Nov 2019 - Nov 2021

      Founding member of the Guided Success Scaled Team Founding member of the Guided Success Scaled Team

  • Merkle
    • United States
    • Advertising Services
    • 700 & Above Employee
    • DMP Implementation Manager
      • Sep 2018 - Nov 2019

      Managed DMP Implementation and strategy from inception to live campaign tracking for large enterprise clients. I work across many platforms including Adobe Audience Manager, Sizmek, LiveRamp, BlueKai, Salesforce DMP, and Tealium. Managed all documentation for our internal processes and created process efficiencies. Managed DMP Implementation and strategy from inception to live campaign tracking for large enterprise clients. I work across many platforms including Adobe Audience Manager, Sizmek, LiveRamp, BlueKai, Salesforce DMP, and Tealium. Managed all documentation for our internal processes and created process efficiencies.

  • Oracle
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Partner Manager
      • May 2017 - Sep 2018

    • Solutions Consultant, OnRamp
      • Apr 2016 - Jun 2017

      • Manage agency relationships, bringing in ~$10MM in revenue/year. • I work on the ODC OnRamp Team, which focuses on bringing offline CRM files online for targeting. I run kick-off calls, campaign strategy/execution and day to day campaign management. • Product Development/Solutions for our Self-Serve OnRamp application, hosted within BlueKai. We are currently in the Alpha phase of this product launch.

  • Krux Digital
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Business Operations
      • Sep 2014 - Mar 2016

  • Yieldmo
    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Office Manager
      • Apr 2014 - Sep 2014

  • Ackerman McQueen
    • United States
    • Advertising Services
    • 700 & Above Employee
    • Assistant Editor
      • Jul 2013 - Apr 2014

Education

  • University of Oklahoma
    Bachelor of Arts (BA), Broadcast and Electronic Media
    2009 - 2012

Community

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