Experience

Cornerstone OnDemand

• United States
• Software Development
• 700 & Above Employee

• Strategic Consultant

  • Oct 2021 - Present

• Program Manager

  • Jan 2021 - Oct 2021

  Cornerstone OnDemand helps organizations to recruit, train and manage their people. We work with companies to help them engage their workforces and empower their people. Our software impacts every aspect of the employee experience, helping people to make their best work even better, which ultimately translates into greater business results.

• Field Product Manager

  • Oct 2017 - Jan 2021

  As a Senior Analyst on the Global Field Product Management team, my primary objective was to help ensure the voice of the customer is heard, documented, and reflected in the product roadmap. I worked closely with product stakeholders and subject matter experts as a customer advocate, understanding the business needs, challenges, and strategic objectives of our customers, to help optimize the product portfolio and drive product innovation. I was the subject matter expert expert in many areas, including talent acquisition, performance management, succession planning, and compensation management.

• Implementation Team Lead

  • Oct 2011 - Oct 2017

  I was on the Implementation Services team for my first six years at Cornerstone, managing the implementation process for key strategic accounts, responsible for all phases of the implementation lifecycle and overall client success. I've worked with a variety of global organizations implementing large scale talent management solutions. I excel at analyzing, prioritizing and solving complex problems throughout all phases of implementation and presenting clear and concise information to cross-functional teams and senior management.



Dell

• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jul 2011 - Oct 2011

  Dell Perot Systems is a global provider of technology-based business solutions, with over 30 years of experience in providing outstanding administrative and technical services to the insurance industry. As a Project Manager, I was responsible for multiple development projects from initiation through delivery. I managed specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project. I allocated work among team members and provided guidance on project requirements, including conducting periodic reviews to ensure projects were on track and post-project reviews to support and drive process improvements.



IBM Kenexa - Business Partner

• New Zealand
• Human Resources
• 1 - 100 Employee

• Senior Implementation Consultant

  • Jun 2010 - Jul 2011

  Kenexa, an IBM Company, provides employment and retention services for hiring and retaining workers. This includes recruitment process outsourcing, onboarding solutions, employee assessment, abilities assessment for employment candidates, and Kenexa Interview Builder, a structured interview archive with example questions.As an Implementation Consultant, I served as the project owner for multiple concurrent clients, managing the timeline and overall project direction to ensure solutions were implemented on time and within budget. This included project management activities such as defining the project scope, creating project timelines, developing operational workflows, and documenting product requirements to ensure project goals and expectations were achieved. I also provided product consulting to clients to align the software solution to solve their specific business problems and guidance on launch activities and change management techniques.

• Program Manager

  • Oct 2008 - May 2010

  My primary focus as a Program Manager was to manage product launch efforts, adhering to aggressive release schedules while ensuring client and organizational readiness. This included managing the client beta program and monitoring early adopter client engagement. In addition, I served as the liaison between product management, development and other cross-functional business divisions to help ensure internal enablement and consistent messaging across global teams.

• Director of Account Management

  • Nov 2007 - Oct 2008

  As the Director of Account Management, I managed a team of professionals responsible for the business relationship and retention of more than 200 clients. I was responsible for overall client satisfaction and contract renewals, including contract negotiations and pricing. As a manager, I lead the talent assessment and selection process for new hires, monitored the team’s impact to Key Performance Indicators to ensure organizational goals were achieved, and conducted regular performance reviews while overseeing growth and development plans for current employees.

• Business Analyst

  • Dec 2006 - Nov 2007

  My key initiative as an Internal Business Analyst was to enhance the internal tools and business processes across the global organization. During this time I helped redefine the implementation methodology and standardize documentation for all business units. I created a SharePoint site structure to streamline communication and managed the implementation, training, and internal rollout of a new Customer Relationship Management (CRM) system.

• Product Manager

  • Jan 2004 - Dec 2006

  During my time as Product Manager, I helped redesign the flagship talent acquisition system and optimize the overall user experience. I managed the full software development lifecycle, including requirements gathering, product design, development, quality assurance testing, training, and launch preparation. I identified market needs and worked with leadership to develop and maintain a product strategy and roadmap, ensuring alignment with our clients' vision and industry best practices. I worked with the engineering and quality assurance teams in the development and roll out of new features, from product definition through launch. I collaborated with the implementation, sales and marketing teams to ensure proper positioning and understanding of products company-wide.

• Implementation Consultant

  • Aug 2000 - Jan 2004

  My primary focus as an Implementation Consultant was to partner with clients throughout implementation, building and maintaining relationships and ensuring customer satisfaction. I managed multiple projects with accountability for timeline deliverables and project profitability. I served as the client’s primary contact and worked with them to align the application with their business goals and industry best practices. In addition, it was my responsibility to manage data conversions and other technical aspects of implementation projects, coordinating internal and external project team resources to ensure the project exceeded client expectations.



Boys Town

• United States
• Individual and Family Services
• 700 & Above Employee

• Youth Care Worker

  • Aug 1997 - Aug 2000

  Boys Town is nationally recognized for it's research-proven child, health and family care programs. As one of the country's largest nonprofit funded child-care organizations, Boys Town touches the lives of more than 2 million children and families nationwide each year. As a Youth Care Worker, I worked with at-risk youth to help them identify and address the unhealthy decisions they were making while strengthening their inherent positive traits, so they could realize their potential to become kind, productive, well-adjusted members of society.