Stephanie Togneri-Alexander

Recruitment Consultant at Frasia Wright Associates
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Contact Information
us****@****om
(386) 825-5501
Location
UK

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Experience

    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Recruitment Consultant
      • Feb 2022 - Present

    • Legal Recruitment Support Specialist
      • Oct 2020 - Mar 2022

      Supports the recruitment team, clients and candidates with all aspects of recruitment, from applications through to interviews and onboarding, as well as providing continued support and input into marketing and operations functions.

    • Admin & Marketing Assistant
      • Aug 2019 - Oct 2020

      Works closely with the administration, marketing and recruitment teams providing invaluable support to clients and candidates.

    • Career break
      • Mar 2019 - Aug 2019

      I had the privilege to take a break in my career to enjoy invaluable time with my baby. This time also allowed me to explore different opportunities for the next step in my career that could give me the balance for work and family life. I had the privilege to take a break in my career to enjoy invaluable time with my baby. This time also allowed me to explore different opportunities for the next step in my career that could give me the balance for work and family life.

    • United Kingdom
    • Retail
    • 100 - 200 Employee
    • Regional Manager
      • Jan 2017 - Mar 2019

      This role involved leading and coaching the store teams to deliver excellent customer service, while managing costs, ensuring the achievement of store operating costs. Day to day activities included: • Driving sales across 11 stores within the Scottish Region • Liasing with Stock Management to ensure right product in right volumes • Working with Talent Management Team to recruit & induct right people Responsibilties: • Working with store managers to identify opportunities to drive sales • Coaching & developing teams to achieve customer service expectations • Ensuring stores have implemented brand visual guidelines • Recruiting management vacancies & overseeing on boarding period • Implementing succession plans • Managing costs across all areas of the business (e.g. Payroll, Stockloss) Skills demonstrated in this role: • Strong communication and interpersonal skills • Effective time management and prioritisation • Ability to adapt to changing priorities • High level of accuracy and attention to detail • Strong analytical, problem solving and project management skills • Ability to operate independently • Willingness to learn • Ability to develop and maintain relationships across the business • Ability to manage and develop a team

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Senior Health & Beauty Department Manager
      • Nov 2014 - Jan 2017

      Appointed as Regional Senior Sales Manager for Cosmetics in September. This role included overseeing 8 cluster stores and involved: * Working with managers in cluster to drive individual KPI results * Building relationships regionally to secure success across the region * Training, coaching and mentoring new individuals into the business * Representing the region as an ambassador, while communicating key launches and intiatives As Department Manager overseeing a department with 30+ brands and approx 130 consultants. Day to day role included: * Driving service and sales through the team * Building strong working relationships with internal and external partners * Acting as Duty Manager to ensure daily KPIs communicated and achieved, customer service levels maintained and Health & Safety guidelines compliant As Department Manager, day to day activities involved: * Driving the team to deliver business KPIs * Overseeing staff scheduling to meet customer demand * Communication and implementation of Company directives * Ensuring vacancies are recruited in a timely manner * Empowering others to make decisions * Influencing and networking across the business Key responsibilities included: * Effectively planning for and responding to business needs * Negotiating with Beauty brands for support driving sales locally * Working with Area, Regional and National Account Managers to drive sales and activate a calendar of events * Driving service through the team * Utilising data to drive sales * Maximising sales through stock management * Using commerciality to influence merchandising to support product launches and key events * Succession planning Additionally responsible for Personal Shopping department, which had a team of 4.

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Senior Sales Manager - Beauty
      • Feb 2013 - Nov 2014

      Role included:Overseeing the overall running of the Flagship Beauty HallWorking with Beauty Brand Partners (National & Regional) to build strategy for our marketplace, including securing exclusive launches and planning Beauty promotional activity across the storeWorking as a Duty Manager, to ensure KPIs are achieved across the store, through coaching and motivatingWorking with Senior colleagues to plan and create ways of working, to increase store morale and profitability Cascading company directives to ensure completion and consistency across the storeAs a Senior Sales Manager, day to day activities included:developing and leading the teamdelivering results with strong business acumendelivering excellent servicebuilding and influencing relationships across the businessworking on my own initiativetaking risksKey responsibilities included:Driving the team to consistently achieve all business KPIsExploiting opportunities to market and promote brands (internally & externally)Creating the ultimate VIP customer service experienceEnsuring staff scheduling is planned to meet customer demandManaging the customer relationship through seeking and responding to feedbackProactively developing direct reports and maintaining succession plansUtilising tools and support to manage underperformance effectivelyEnsuring retail and visual standards are maintainedMaximising margins and minimising markdowns and stock lossMaintaining business relationships to enhance department performanceCreating theatre and commercial opportunities at a local level to drive salesDriving store performance as Duty Manager and deputising for line manager when requiredInfluencing HOF teams and Brand Partners to ensure compliance with statutory and company regulationsCourses attended:Situational LeadershipTalent ManagementDriving Profitable GrowthPersonal Alcohol License

    • Senior Sales Manager - Womenswear
      • Mar 2012 - Feb 2013

      Driving the team to consistently achieve sales, Recognition card, ATV, and productivity targets.Creating the ultimate VIP shopping experience for every customer by maximising the performance and relationships of all sales teams in their department.Promoting Multi-Channel shopping across all departments to increase customer awareness and participation.Proactively developing direct reports and maintain the Department’s Succession Plan.Ensuring retail and visual standards are maintained at all times to maximise margin and minimise markdowns and stock loss.Creating theatre and discover commercial opportunities at a local level to enhance sales and build customer loyalty.

    • United Kingdom
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Retail Manager
      • Aug 2009 - Mar 2012

      Role included being:customer drivena Brand championan inspirational and motivational leaderpeople focusedcommercially-focusedan effective communicatorinfluential across the businessflexible in handling changeresults orientatedResponsibilities included:Ensuring visual and creative guidelines were deliveredIdentifying risks and taking action to increase salesMotivating and leading the team to achieve targetsChallenging commercial layoutUnderstanding customer base to ensure right product in right placeEncouraging the team to try new ideas to drive the business forwardDemonstrating an ability to react quickly and deliver at paceActing as a brand ambassadorSuccession planning for the store teamRecruiting new talent to the storeIdentifying and addressing the training and development needs of the storeIdentifying and addressing performance management issuesDemonstrating flexibility in leadership styleEngaging the team so that they feel empowered and informedBuilding relationships across the businessCourses attended:Situational LeadershipStrength Deployment InventoryCreating A Service CultureGoal SettingTalent ManagementInvestigation & Disciplinary

    • Retail Manager
      • Jun 2008 - Aug 2009

    • Deputy Retail Manager
      • Apr 2008 - Jun 2008

      Selected as part of a management working party to support temporary store relocation.

    • Branch Manager
      • Jan 2008 - Apr 2008

    • Retail Manager
      • Feb 2007 - Jan 2008

    • Deputy Retail Manager
      • Aug 2006 - Feb 2007

    • Product Manager
      • Sep 2005 - Aug 2006

    • Deputy Retail Manager
      • Nov 2004 - Sep 2005

  • Woolworths
    • Glasgow, United Kingdom
    • Retail Graduate Management Trainee
      • Aug 2003 - Nov 2004

Education

  • University of Strathclyde
    Bachelor's degree, Marketing & Business Law
    2000 - 2003

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