Service Operations & Delivery Manager

• Nov 2021 - Present

Service Operations & Delivery Manager for a headless SaaS ecommerce platform. Service Operations & Delivery Manager for a headless SaaS ecommerce platform.

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• Nov 2020 - Present

Operations Manager

• Jul 2016 - Oct 2021

Results-driven Ecommerce Operations Manager with a proven track record of driving success in operational oversight, commercial contract management, and global logistics within the ecommerce industry. Notable achievements include securing a significant contract with a major UK budget airline, and efficiently managing multi-warehouse locations and international imports/exports. Instrumental in enhancing customer service, resulting in a 4+ star Trustpilot rating. Skilled in staff management, financial operations, and collaborating closely with accountants for payroll, VAT, and management accounts. Proficient in utilising Xero and streamling ecommerce operations. Show less

Customer Services Manager

• Jan 2012 - Jun 2016

Client Training Consultant | Downstream Segment Leader

• Aug 2006 - Dec 2011

As a Client Training Consultant, I was responsible for ensuring that the Wood Mackenzie global base of clients were knowledgeable with the research offerings to which they had subscribed. I also managed the Downstream segment to provide the wider Training Team as well as clients with a library of training materials. With a number of detailed products to offer, I was expected to have a wide range general industry knowledge across all sectors and on a broad spectrum of topics. Travel was also a key to the role having run training courses outside of the UK in Australia, Asia, Mainland Europe, Africa and Central Asia. Show less

Various roles - Business Process Analyst, Delivery Manager and Analyst

• Nov 2003 - Aug 2006

Various (Energy and Utilities Division) - Software Developer, Test Analyst, Resourcing

• Sep 2000 - Nov 2003