Experience

California Institute of Arts & Technology

• United States
• Higher Education
• 100 - 200 Employee

• Admissions Manager

  • Jun 2023 - Present

  Ensure compliance with all relevant regulations and accreditation standards in the admissions process to maintain the institute's reputation and accreditation status. Assist in the development of marketing materials, including brochures, website content, and social media campaigns, to promote CIAT's programs and attract prospective students. Collaborate with marketing and outreach teams to create effective recruitment strategies.• Collaborate with financial aid officers to help students navigate the financial aid process and secure funding for their education, negotiating on the student’s behalf as appropriate.• Develop and maintain strong relationships with high schools, community colleges, and other educational institutions to increase the institute's visibility and attract a diverse applicant pool.• Manage the admissions database and other systems to track applicant data, monitor application progress, and analyze trends in enrollment metrics.• Utilize effective strategic admissions policies and procedures to streamline the application process and promote high levels of efficiency and quality. • Lead a team of admissions counselors, providing training, mentorship, and performance evaluations to ensure the team consistently met or exceeded enrollment targets. Show less

• Admissions Advisor

  • Jun 2022 - Jun 2023

  Contributed to the continuous improvement of the admissions process by participating in admissions committee meetings, offering insights, and proposing strategies for enhancing enrollment efforts. Maintained up-to-date knowledge of industry trends, competitor institutions, and changes in federal and state regulations related to admissions and financial aid. Provided detailed information about the California Institute of Arts & Technology's academic programs, admission requirements, and financial aid options to prospective students and their families. Assisted applicants in navigating the financial aid application process, offering guidance on scholarship opportunities, federal aid programs, and financing options.• Conducted comprehensive admissions interviews with prospective students, assessing their educational goals and career aspirations to determine program fit.• Collaborated with academic departments and faculty to evaluate applicants' academic qualifications and make informed admission decisions.• Implemented and maintained a robust CRM system to track applicant progress, communicate with applicants, and generate reports to support decision-making.• Conducted outreach initiatives, including phone calls and emails, to follow up with potential applicants, addressing their concerns and providing additional information as needed.• Upheld the institution's commitment to diversity and inclusion by actively recruiting underrepresented students and creating an inclusive admissions environment. Show less



Zovio

• United States
• Education Administration Programs
• 200 - 300 Employee

• Enrollment Coach

  • Aug 2020 - Jun 2022

  Coordinated retention efforts for students who are enrolled in the University of Arizona Global Campus, increasing their positive reception of and engagement in the organization and its services. Distributed product knowledge to staff members regarding all organizational offerings so that students receive cohesive and accurate information in a timely manner. Mentored and coached enrollment staff, guiding them through developmental programming related to organizational goals and continuous improvement initiatives. Performed all other duties as assigned. Adapted to the role’s consistent changes in an ever-evolving educational landscape. • Built effective, sustained relationships with internal and external partners to support future graduates in all their endeavors and motivate them to meet and exceed their own individual professional and personal goals. • Provided thoughtful and comprehensive feedback to piloted programs, supporting strategic planning efforts to ensure their successful roll-out. Show less



Club Pilates

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Manager

  • Jan 2018 - Jan 2021

  Sales Manager Jan. 2018 – Jan. 2021 Supported the daily operations of the organization. Facilitated a positive customer experience, confirming that individuals’ basic needs were met. Directed over 20 staff members, delegating daily tasks and responsibilities to ensure that customers are promptly served and provided with an exceptional environment and class. • Increased the productivity of the sales staff and exceeded monthly budgets, coaching staff concerning effective marketing tactics, and applicable customer preference and trend data. • Sustained positive and continued relations among all clients, confirming that they received positive and effective experiences and classes. • Advised clients concerning purchases, class options, and other organizational offerings, enabling them to make informed decisions concerning their preferred attendance. • Mentored 10 employees, delivering tangible, realistic feedback to showcase positive organizational impact and promote areas of growth. • Developed and implemented monthly retention strategies with upper management, enhancing clients’ longevity with the organization. Show less



Ashford University

• United States
• Higher Education
• 700 & Above Employee

• Lead Admissions Counselor

  • Mar 2015 - Feb 2018

  Provide individualized student academic advising services to a diverse range of University students. Support both new and existing students in all aspects of career counseling and admissions processes, including admissibility, degree options, career outcomes, and university policies. Cultivate, grow, and maintain positive relationships with students and serve as their primary point of contact for new students throughout the duration of their first course. Key Accomplishments: • Consistently ensure student success by coaching each student to develop a solutions-focused mindset when faced with both academic and social challenges. • Ensure the highest levels of professional integrity and ethics in all student and colleague interactions. Show less

• Customer Relations & Social Media Marketing Coordiantor

  • Mar 2013 - Apr 2015

  Interacted with clients often via telephone and email, addressing any concerns they had promptly. Directed the execution of marketing plans and processes daily to engage with target and ideal audience members and increase client participation in classes and events. Served as the acting Operations Manager when the manager was absent. • Improved employee morale and enhanced the overall organizational culture, mentoring employees and upper management regarding all individuals needs while consistently meeting and exceeding customer expectations. • Designed the monthly newsletter, promoting all studio events and other promotions to further engage and guide existing and new clientele to make informed decisions. • Researched and designed all social media correspondence disseminated across platforms, advising new and existing clients of all products, services, and events, maintaining consistency with the organization’s brand. Show less



San Diego Zoo Global

• Merchandise Lead

  • May 2004 - Jul 2013

  Led over 20 team members across multiple merchandise locations in delivering exceptional guest services. Created and edited daily schedules, oversaw staff training and performance, and collaborated cross-functionally. Key Accomplishments: • Recruited by team of directors to develop and inspire new team members each year, train newly hired employees, and lead continuing education training programs. Led over 20 team members across multiple merchandise locations in delivering exceptional guest services. Created and edited daily schedules, oversaw staff training and performance, and collaborated cross-functionally. Key Accomplishments: • Recruited by team of directors to develop and inspire new team members each year, train newly hired employees, and lead continuing education training programs.



California State University, Sacramento

• United States
• Medical Practices
• 1 - 100 Employee

• Student Academic Advisor

  • Aug 2011 - Dec 2011

  Delivered student advisement services to a diverse student population, including aiding in class scheduling and campus resource options. Liaised individually with students to assist in creating and executing academic goals. Created and maintained weekly staff schedules to ensure the availability of student advising appointments without overlap. Key Accomplishments: • Continuously communicated and collaborated with other Academic Advisors to develop new advisement tools. • Developed strategies to ensure positive first year experiences as primary point of contact for advising. Show less



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Services

  • Aug 2002 - May 2004

  Created excellent guest experience by preserving the Disney Magic. Implemented suggestions for guests on how to create the best journey to navigate Animal Kingdom. Created excellent guest experience by preserving the Disney Magic. Implemented suggestions for guests on how to create the best journey to navigate Animal Kingdom.