Experience

Direct Cellars

• United States
• Beverage Manufacturing
• 100 - 200 Employee

• Franchise Owner

  • Mar 2017 - Present

  Bringing exclusive wines from around the world, right to your door. Bringing exclusive wines from around the world, right to your door.



Comerica Bank

• United States
• Banking
• 700 & Above Employee

• Loan Fulfillment Analyst

  • Feb 2012 - Apr 2015

  • Responsible for contacting existing loan customers to inform of loan decisions, and resolve questions, problems or issues pertaining to loan applications.• Understand underwriting requirements in order to recognize queues from customers and colleagues that could change the underwriting decision on a loan request that is already in process.• Maintain a full understanding of processing loan applications from submission of application, through underwriting decision, real estate services, documentation, closing and booking.• Maintain a full understanding of consumer lending products.• Assist with reviewing procedures to comply with new processes and changes in Fair Lending, consumer compliance, and regulatory issues.• Train new Consumer Lending Operations employees.• Work on projects within CLC Consumer Operations.• Research and respond to customer issues, compliance, management concerns and audit issues.• Provide a high degree of customer service to internal and external customers.• Review and research title reports for any potential issues with lien placement.• Analyze flood certifications to determine whether or not a structure to be used for collateral is in a flood hazard area.• Prepare documentation to be executed by customers at closing (ie Deed of Trust, Credit Agreement, Right to Cancel). Show less

• Direct Banking Sales Specialist

  • May 2010 - Feb 2012

  • Achieved a combined total of 215% of my core deposit goal and cross sale goal. • Ranked 1st in the Lending Lift-Off campaign.• Maintain a working knowledge of all consumer lending products in order to successfully match the correct loan product to meet the customer’s need.• Facilitated nationalized training on the Sterling/BoTH conversion.• Assisted with improvements to the process and procedure for IRA elections and facilitated training of colleagues.• Worked as a liaison between employees and customers from Bank of The Hills throughout the conversion.• Developed reports and logs for outbound calling projects.• Completed multiple outbound calling projects to decrease the impact of conversion to Sterling and Bank of The Hills customers. Show less

• Customer Service Representative

  • Nov 2008 - May 2010

  Provide exceptional bank by phone service to both internal and external customers, provide product and policy information to those customers with a minimum of transferred calls and in a timely and professional manner, and attain sales goals by cross-selling bank products and services to meet customer's needs, in a heavy sales environment.