Experience

Charles County Government

• Government Administration
• 200 - 300 Employee

• Assistant To The Director

  • 2017 - Present

• Administrative Associate

  • Oct 2007 - 2017

  •Provide Administrative support to the Director of Department of Planning & Growth Management.•Research and provide brief information of Maryland law and how it applies to government functions.•Maintain appointment calendar of the Director of Planning & Growth Management.•Request and compile information referring to manuals as necessary on particular subject matter from other offices, agencies or staff.•Maintain personnel files and other information confidentially.•Assist the Administrative Manager in reviewing budget accounts.•Assist employees with questions regarding leave protocol, benefits, and work schedules.•Inform staff of upcoming employee events, training, vacancies and changes in protocol.•Assist citizens and customers with inquiries via phone or in person.•Prepare and assign projects, and track them to completion.•Purchase office supplies and various equipment as needed.•Prepare Time & Attendance electronically.•Prepare travel arrangements for Director of Planning & Growth Management.•Prepare and edit memorandum/e-mails requesting actions, assigning deadlines, or forwarding responses.•Create meeting minutes for various meetings.•Prepare meeting binder for the Director of Planning & Growth Management.•Clerk to the Traffic Safety Committee.•Work with Commissioners' staff to prepare for televised Commissioners' meetings.•Run established queries as needed on the I-Series program.•Prepare check requests.•Keep various telephone listings updated.•Prepare Work Requests of technical and maintenance needs.•Maintain office fax, copier, and printers, making sure they are in proper working order and call for maintenance as needed.



Charles County State Attorney's Office

• Legal Secretary

  • Nov 2006 - Sep 2007

  •Determine time-sensitivity of cases to ensure that urgent cases are prepared and ready for court.•Keep all information confidential and secure.•Prepare all necessary legal documents for court proceedings and file proper documents with the clerk’s office.•Utilize databases of the Charles County Sheriff’s office and State of Maryland Criminal Justice Information System and Motor Vehicle Administration for researching information for cases.•Investigate and request certified information from organizations such as Charles County Sheriff’s Office, Clerk’s offices of other counties and states, and private businesses in a courteous and professional manner.•Maintain a system to manage follow-up on requests and actions until completion.•Prepare discovery to be sent to defendant or defendant’s attorney, and correspondence with any other persons involved with a case in a timely manner.•Prepare and send Investigative Subpoenas as request.•Maintain filing systems and originate files as necessary.•Maintain cordial and professional office environment with staff and all official contacts.•Respond to email and telephone requests in a timely and cordial manner.



Raymond Funeral Services, PA

• Administrative Assistant

  • Nov 2004 - Oct 2006

  •Organize, complete and enter all cases into computer database.•Accounts Receivable/Payable.•Assist with visitations and funerals.•Forward unpaid accounts to collections.•Receive merchandise for funeral home and office.•Answer telephones and assist families and customers with their inquiries.•Assist customers with monuments, including drawing preparation, getting approval from customer of drawing and contract price, ordering and billing.•Set appointments for Pre-Need and At-Need arrangements of funerals•Prepare all necessary stationary needs for funeral services (Name/Memorial Contribution Boards, Prayer Cards, etc.).•Prepare information for obituaries and scan pictures to be sent via email to newspapers.•Make sure all necessary legal documents are signed and sent to appropriate establishments, such as, but not limited to, the Social Security Office, Military Honors Request Offices, and cremation establishments.



Long Heating & Air Conditioning

• Administrative Assistant

  • Apr 2004 - Jul 2004

  Contribute creative, inventive and optimistic ways to streamline office procedures.Prepare Work Orders, Service Orders and Installation Orders for Service and Construction Technicians.Maintain customer service database in Microsoft Excel.Maintain cordial and professional customer relations when customers call for service.Determine needs of customer and urgency of call to appropriately recommend services and/or products needed to make the heating and cooling system function properly.Maintain calendar and schedule appointments for customers that call for service.Dispatch calls to service technicians as service calls are received by phone.Receive and proofread paperwork from service technicians to make sure all work has been completed.Make cold-calls to potential customers to offer products and/or services.Sell to new customers Preventive Maintenance Agreements and maintain current customer agreements.Positive and cooperative work relationship with staff members and customers.Make courtesy calls to customers to ensure work was completed to satisfaction.Maintain filing system and create new filing as needed.Create advertising and make sure they are distributed to appropriate media.



Southern Title Company, PLLC

• Office Manager/Secretary

  • Aug 2000 - Jun 2001

  Review each loan package for signatures, dates, and all pertinent information.Notarize legal documents.Process loan information and prepare packages for Title Company, Mortgage Company and buyer.Arrange for special messenger pickups and deliveries of loan packages.Maintain professional office environment.Establish and maintain filing system.Answer multi-line telephone system. Review each loan package for signatures, dates, and all pertinent information.Notarize legal documents.Process loan information and prepare packages for Title Company, Mortgage Company and buyer.Arrange for special messenger pickups and deliveries of loan packages.Maintain professional office environment.Establish and maintain filing system.Answer multi-line telephone system.



Bureau of the Census

• Office Automations Clerk

  • May 1988 - Jun 1994

  Routinely compose memorandum and official correspondence, travel orders, action item responses, and various other administrative memorandums.Maintain Division Chief’s calendar, arranging meetings, conferences and training sessions as needed.Prepare, log and track a variety of government forms that include travel messages, work requests, etc.Handle incoming calls and visitors.Review incoming correspondence and route to appropriate staff for action.Establish and maintain filing system.Maintain/prepare time and attendance records for the division.Provide positive, responsive, cooperative working relationships with all official contacts and staff members.



Service Merchandise

• United States
• Retail
• 1 - 100 Employee

• Sales Associate

  • Nov 1992 - May 1993

  Help customers make the most optimal choice in their jewelry needs.Recommend extended warranties to protect their purchase.Greet customers with courteous, prompt assistance and a smile.Assist customers who call for information.Replenish stock for display. Help customers make the most optimal choice in their jewelry needs.Recommend extended warranties to protect their purchase.Greet customers with courteous, prompt assistance and a smile.Assist customers who call for information.Replenish stock for display.