Senior Accountant

• Sep 2022 - Present

Accountant

• Dec 2021 - Jul 2022

Accountant

• Apr 2019 - Jul 2022

Accounting Assistant

• Feb 2020 - Jul 2021

Director of Member Solutions(Collections)

• Apr 2014 - Aug 2017

Key Accomplishments Decreased total delinquency by $1.3 million within the first year Implemented new collections procedures that assisted in reducing delinquency Increasing charge off recoveries quarterly Exceeding Corporate Scorecard goal monthly Assisted with implementing the ECM payment program allowing members to pay by phone or online. Key Responsibilities Manage a portfolio of accounts over $200 million which includes 3rd party collections, attorney accounts, and accounts in litigations for potential settlements Direct, manage, lead and motivate the Member Solutions team Drive innovation in collection efforts on auto, personal, mortgage, home equity loans, and Visa credit cards Drive organization strategy to minimize risk and protect the organizational assets Responsible for policies and procedures as well as best practices and process improvement Work closely with legal counsel to ensure seamless resolution of delinquent accounts Work closely with third party agency for mortgage accounts and Visa credit cards Provide monthly reporting Prepare annual performance reviews Prepare annual budget for the Department Negotiate settlement of accounts and reasonable payment arrangements within corporate guidelines Maintain the integrity of the company policies and procedures to adhere to the Fair Debt Collections Practice Act (FDCPA) Responsible for Team building Show less

Accountant

• Nov 2013 - Apr 2014

Key Responsibilities •Mini Controller to assigned Shared Business Units •Maintained and post cash receipts and credit card transactions •Performed review and analytical functions on financial information •Assisted with monthly financial statements and annual budget •Reconciled and prepared journal entries relevant to the Shared Business Units •Maintained mainframe systems for general ledger, accounts payable, payroll, budgeting, and Medicare cost reporting •Prepared annual partnership tax returns •Timely and accurate preparation of monthly financial reports Show less

Deductions Analyst

• Jul 2008 - Aug 2011

Key Accomplishments Decreased the company's deduction balance by $1.2 million Decreased the turnaround time on deductions from 8 months to 90 days Implemented a process to clear deductions Key Responsibilities Investigated unauthorized deductions taken by customers and work with customers to secure repayment Managed an average of $1.5 million in deductions per day Effectively communicated with brokers in the field seeking payments for clients Authorized reimbursements and credit memos to customers Communicated with all broker offices and sales staff to expedite clearing of deductions Show less

AR/Credit/Collections Supervisor

• Mar 2001 - Dec 2005

Key Accomplishments Implemented the collections department within the organization after identifying a need because of a high receivables balance Reduced the DSO balance from 3 years to 90 days Key Responsibilities Managed 20 international accounts: collections, lines and lines of credit, applications and processing Recruited, hired, trained and supervised staff members including reviewing payments and reports, domestic account activity, reviewing lines of credit, and mediating disputes Reviewed and evaluated credit applications Managed the relationship of third party collection agencies Managed commercial domestic and international accounts Evaluated credit risk Administered and enforced credit and collection policies and procedures Investigated and resolved problems and handled customer complaints Participated in annual National Association of Credit Managers meetings Show less