Experience

Disability Rights Tennessee

• United States
• Legal Services
• 1 - 100 Employee

• Administrative Support Coordinator

  • Mar 2021 - Present



Robb Leonard Mulvihill

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Oct 2016 - Mar 2021

  • Train new hire legal assistants in day-to-day duties, document management system, and dictation; • Draft legal documents such as subpoenas, stipulations, motions, wills and powers of attorney; • File pleadings with state and federal courts; • Transcribe attorneys’ dictations; • Schedule appointments; Handle incoming calls and emails from clients, other attorneys, doctors’ offices, and other entities • Train new hire legal assistants in day-to-day duties, document management system, and dictation; • Draft legal documents such as subpoenas, stipulations, motions, wills and powers of attorney; • File pleadings with state and federal courts; • Transcribe attorneys’ dictations; • Schedule appointments; Handle incoming calls and emails from clients, other attorneys, doctors’ offices, and other entities



North American Benefits Company

• Malvern, PA

• Account Manager

  • Nov 2015 - Sep 2016

  • Run delinquent account report on a monthly basis and make collection calls • Manage accounts receivable for workman’s compensation alternative insurance policies • Audit billing accounts to ensure accuracy of payments and bill filing • Assist clients with making payments over the phone • Complete changes to policies, such as additions and terminations of employees • Build new policies in the proprietary billing system • Run delinquent account report on a monthly basis and make collection calls • Manage accounts receivable for workman’s compensation alternative insurance policies • Audit billing accounts to ensure accuracy of payments and bill filing • Assist clients with making payments over the phone • Complete changes to policies, such as additions and terminations of employees • Build new policies in the proprietary billing system



University of West Georgia

• United States
• Higher Education
• 700 & Above Employee

• Program Specialist

  • Nov 2009 - Oct 2015

  • Manage assessment database (Tk20) • Conduct training for students and faculty on Tk20 • Troubleshoot technical issues with Tk20 • Answer student and faculty questions about Tk20 • Run data reports upon request, as well as produce annual program report • Monitor and maintain assessment FAQ website • Manage technology inventory for the College of Education • Serve on talent acquisition search committees • Manage assessment database (Tk20) • Conduct training for students and faculty on Tk20 • Troubleshoot technical issues with Tk20 • Answer student and faculty questions about Tk20 • Run data reports upon request, as well as produce annual program report • Monitor and maintain assessment FAQ website • Manage technology inventory for the College of Education • Serve on talent acquisition search committees



ServiceLink

• Financial Services
• 700 & Above Employee

• Document Auditor

  • Jan 2009 - Apr 2009

  • Audit post-closing mortgage and refinance documents to ensure all dates and signatures are correct • Contact county deed clerks for recording requirements, such as fee amounts, paper size, and title questions • Audit post-closing mortgage and refinance documents to ensure all dates and signatures are correct • Contact county deed clerks for recording requirements, such as fee amounts, paper size, and title questions



U.S. Secret Service

• Law Enforcement
• 700 & Above Employee

• Officer

  • Sep 2004 - Dec 2008

  • Administrative Officer alternate in the Secret Service Joint Operations Center; prioritize vital tasks quickly and accurately, i.e., incoming telephone and radio calls, fire alarms, and protectee movements; prepare official reports and diaries regarding White House events; interact with Secret Service Agents regarding situations occurring in and around the White House Complex • Assigned to White House tour operations; provide comprehensive background and history to visitors, conduct guided tours for designated groups, e.g., Make-A-Wish Foundation, Walter Reed Army Medical Center, and other invited groups; stand post at social events hosted by the President and First Lady • Provide protection for the President and Vice President of the United States, their families, and visiting foreign dignitaries under the Presidential Protective Division