Experience

Rexel UK Ltd

• United Kingdom
• Wholesale
• 700 & Above Employee

• End User Analyst

  • Mar 2022 - Present

  Birmingham, England, United Kingdom Managing and maintaining mobile devices by enrolling with MDM, troubleshooting issues and on occasion order devices. Using deployment tool PDQ Deploy. Windows image by deployment to various models of computer. MFA resets to UK devices. Creating mailboxes and distribution lists using AD and 365. Creating and updating documentation used by the Service Desk to aid supporting of users. Manage the resolution of 2nd line incidents to ensure the team meets SLA target. Adding… Show more Managing and maintaining mobile devices by enrolling with MDM, troubleshooting issues and on occasion order devices. Using deployment tool PDQ Deploy. Windows image by deployment to various models of computer. MFA resets to UK devices. Creating mailboxes and distribution lists using AD and 365. Creating and updating documentation used by the Service Desk to aid supporting of users. Manage the resolution of 2nd line incidents to ensure the team meets SLA target. Adding devices to the domain. Show less



Swindon Borough Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Senior Service Desk Analyst

  • Jan 2016 - Mar 2022

  Swindon, United Kingdom • Log, track, update and resolve tickets within the appropriate SLAs via telephone, self service and emails • Correctly prioritisation and categorisation of tickets and requests • Provide full incident closure details including root cause analysis • Aid in diagnosing the cause of the incident through a structured process of investigation co-ordinating both internal and external support teams as necessary. • Use Active Directory for password resets and unlocks including AD… Show more • Log, track, update and resolve tickets within the appropriate SLAs via telephone, self service and emails • Correctly prioritisation and categorisation of tickets and requests • Provide full incident closure details including root cause analysis • Aid in diagnosing the cause of the incident through a structured process of investigation co-ordinating both internal and external support teams as necessary. • Use Active Directory for password resets and unlocks including AD administration tasks such as creating new users, shared mailboxes and distribution lists • Using Office 365 portal for admin tasks within exchange and MS Exchange • Deploying software via SCCM and resolving basic networks (LAN/WAN) and wireless issues • Using remote access systems to aid in first time fixes • Outlook setup and troubleshooting • Support of mobile phones • Supporting and managing printers and scanner • Daily stats for queue movements within LANDesk • Covering Service Desk Manager when on annual leave • Helping support windows 10 roll out • Creating and resetting bitlocker codes Show less



Swindon And Marlborough Nhs Trust

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Transcriptionist

  • May 2013 - Jan 2016

  Swindon, United Kingdom Transcribing letters to patients, GPs, Hospital and internal departments that have been dictated electronically or tape by doctors and checking to make sure is of a high standard before sending. Book patient notes back to Health Records once letter completed. Managing patient appointments that have been chosen and referred to us via the Choose and Book system. Retrieve and send patient notes or filing from clinic and Health Records I have attended several courses to advance my… Show more Transcribing letters to patients, GPs, Hospital and internal departments that have been dictated electronically or tape by doctors and checking to make sure is of a high standard before sending. Book patient notes back to Health Records once letter completed. Managing patient appointments that have been chosen and referred to us via the Choose and Book system. Retrieve and send patient notes or filing from clinic and Health Records I have attended several courses to advance my knowledge of my current job role Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Visa Disputes Case Officer

  • Aug 2011 - May 2013

  Swindon Taking ownership and completing Visa Debit Card Dispute cases. Adhering to Visa UK/Europe Rules and Regulations. Operating the Visa Dispute Helpdesk for Visa case and Visa transaction queries. Writing letters to customers. Keen eye or detail and the ability to self manage, as well as being well organised and deadline driven. Basic admin duties such as filing and photocopying.

• ISA Help desk Advisor

  • Jan 2011 - Aug 2011

  Swindon, United Kingdom Answering inbound calls from customers, branches and other providers. Fully validating customers, other providers and branches before personal information on accounts is disclosed. Raising requests for errors with customers accounts and branch errors. Completing a daily log of all calls taken within that day. Using Nationwide systems to check the status of a customers request, such as a transfer in request, transfer out request, maturity instructions, consolidaion instructions and… Show more Answering inbound calls from customers, branches and other providers. Fully validating customers, other providers and branches before personal information on accounts is disclosed. Raising requests for errors with customers accounts and branch errors. Completing a daily log of all calls taken within that day. Using Nationwide systems to check the status of a customers request, such as a transfer in request, transfer out request, maturity instructions, consolidaion instructions and new application



Swindon Borough Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Support Services Assistant

  • Sep 2009 - Jan 2011

  Swindon, United Kingdom Taking phone calls, logging the calls and producing reference numbers via Technology Forge. Helping Finance by writing the correct codes on invoices before payment and entering invoices onto Technology Forge. Typing forms, minutes, tenders, pre-qualification questionnaires, quotation documents, labels, certificates, letters and specifications for staff and contractors and staff. Managing and maintaining archived files due to departmental move. General office duties such as filing,… Show more Taking phone calls, logging the calls and producing reference numbers via Technology Forge. Helping Finance by writing the correct codes on invoices before payment and entering invoices onto Technology Forge. Typing forms, minutes, tenders, pre-qualification questionnaires, quotation documents, labels, certificates, letters and specifications for staff and contractors and staff. Managing and maintaining archived files due to departmental move. General office duties such as filing, photocopying, booking meeting rooms and scanning documents, also managing and maintaining post. Issuing orders of works for contractors and in house handymen, chasing contractors on outstanding works and contacting relevant people with status updates on calls logged. Show less



NFJ Property Management

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Office Administrator

  • Sep 2008 - Nov 2008

  Swindon, United Kingdom Acting as the 1st point of contact for tenants, landlords, members of the general public and contractors alike Operating the main switchboard, cash handling and managing the post on a daily basis Arranging property viewings, using a diary management system Managing the check in and out process, which included quality assuring inventories Assuring tenant files were kept up to date at all times Ensuring Data Protection Act policies were followed at all times Solving maintenance… Show more Acting as the 1st point of contact for tenants, landlords, members of the general public and contractors alike Operating the main switchboard, cash handling and managing the post on a daily basis Arranging property viewings, using a diary management system Managing the check in and out process, which included quality assuring inventories Assuring tenant files were kept up to date at all times Ensuring Data Protection Act policies were followed at all times Solving maintenance problems Writing company letters to tenants, landlords, utility companies and accountants General office duties such as filing, photocopying and scanning. Show less



Charles Lucas and Marshall

• General Office Assistant

  • Feb 2008 - Aug 2008

  Swindon, United Kingdom Certify client identification for money laundering regulations Binding legal documents for solicitors Reception cover Closing client files and ensuring that all administration is complete, for the accountants Managing the company stationary supplies General office duties such as filing, photocopying, scanning updating company information, which changes in legalities, processing timesheets.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Advisor

  • Nov 2007 - Jan 2008

  Swindon, United Kingdom Data Entry Writing Customer letters to confirm that their ISA was active Transferring data from old Portman ISA’s into new Nationwide ISA’s Making outbound calls and answering inbound customer enquiries Quality checking customer letters before posting Using Microsoft Outlook, Word, Excel & In-house systems



Arval BNP Paribas Group

• France
• Financial Services
• 700 & Above Employee

• HR Advisor

  • Sep 2007 - Oct 2007

  Swindon, United Kingdom Data Entry Filing Writing references for both new and past employees Arranging for all contract paperwork to be distributed to the correct employee Arranging ‘Star Awards’ – For outstanding employee performance Using outlook, word, excel & in-house systems



npower

• United Kingdom
• Utilities
• 700 & Above Employee

• Administrator

  • Aug 2007 - Sep 2007

  Swindon, United Kingdom Logging technology calls and contacting HP to order equipment such as mice to motherboards.



Nationwide Building Society

• Business Analyst

  • Aug 2006 - Aug 2007

  Swindon, United Kingdom Setting up new temporary employees with the correct access and passwords. Organising home workers RAS access and RAS cards. Changing employees names on their emails and accounts. In charge of external emails coming in to Nationwide and ensuring they were not harmful to the society.