Certified Flight Instructor

• Oct 2021 - Present

Customer Service Representative

• Oct 2018 - Dec 2019

Assist customers in finding their product and recommend additional items that will enhance their experience. Also, handle impromptu issues that arise and rectify them in a timely manner whilst delivering superior service. Assist customers in finding their product and recommend additional items that will enhance their experience. Also, handle impromptu issues that arise and rectify them in a timely manner whilst delivering superior service.

Scheduler/Dispatcher

• May 2016 - Oct 2018

Evaluate the schedule days in advance while continuously making adjustments to make sure as many people can fly or use the FTD as possible. Also, scheduling students prog/stage checks that are required for part 141 operations with qualified instructors. Last, dispatch aircraft to students, selling merchandise pertinent to the flight, and keeping track of the hobbs and tach time of the aircraft to ensure proper maintenance is scheduled. Evaluate the schedule days in advance while continuously making adjustments to make sure as many people can fly or use the FTD as possible. Also, scheduling students prog/stage checks that are required for part 141 operations with qualified instructors. Last, dispatch aircraft to students, selling merchandise pertinent to the flight, and keeping track of the hobbs and tach time of the aircraft to ensure proper maintenance is scheduled.

Manager

• Sep 2014 - Aug 2015

Delegating workloads and setting realistic goals for my team to meet at each shift. Customer satisfaction while maintaining cash flow. Delegating workloads and setting realistic goals for my team to meet at each shift. Customer satisfaction while maintaining cash flow.