Customer Service/ Inside Sales

• Apr 2021 - Present

Key Account Coordinator

• Jun 2019 - Apr 2021

• Responsible for processing orders, checking product pricing, verifying stock levels and coordinating deliveries based on customer demands.• Assist customers and provide dedicated support to external Account Manager • Responsible for managing over 200 industrial accounts• Act as a Customers Liaison for all departments • Assist in training three new employees in our Department on our business system, processes and customer interactions.• Identify and resolve delivery issues with a high sense of urgency Show less

Customer Service Representative

• Aug 2018 - Jun 2019

• Responsible for processing orders, checking product pricing, verifying stock levels and coordinating deliveries based on customer demands.• Assist customers and provide dedicated support to external Account Manager • Responsible for managing two of the firm’s top five customers based on their high volume of sales.• Act as a Customers Liaison for all departments • Identify and resolve delivery issues with a high sense of urgency

Customer Service Representative

• Feb 2017 - Aug 2018

• Processing of customer orders, service repair orders and RMA’s • Answer inbound sales calls, distribute, directly handle leads accordingly • Develop sales proposals according to customer specifications both independently and in conjunction with the outside sales staff • Build and maintain relationships with customers at all levels • Respond to escalated inquiries and problems in a professional and effective manner • Support and work with outside sales representatives as required to handle and manage sales volume and orders • Assist production planning with inventory level status for key accounts • Maintain customer cross reference database • Work closely with manufacturing team to ensure shipping targets are met • Coordinate service calls and visits for service team Show less

Guest Services Supervisor

• Jan 2013 - Jan 2017

• Hired, trained, and managed a team of 3 Guest Service Representatives, ensuring quality delivery of service to customers• Accepted, received, and posted payments on service and parts invoices• Contacted customers for appointment confirmation and follow-up within 24hrs of service or repair• Answered all inbound service calls to ensure live contact for all clients• Generated specific service reports and inputted customer data into Reynolds and Reynolds software• Cross Referenced vehicle history through infostream.toyota.ca• Assisted with all monthly direct mail pieces for customers (special promotions, events, service reminders, etc)• Designed service and parts promotion letters for the upcoming month and refine guest mail out list• Created and modified all Standard Operation Procedures for department Show less

Customer Service Representative

• Jan 2012 - Jan 2013

• Accepted, received, and posted payments on service and parts invoices• Contacted customers for appointment confirmation and follow-up within 24hrs of service or repair• Answered all inbound service calls to ensure live contact for all clients• Generated specific service reports and inputted customer data into Reynolds and Reynolds software• Cross Referenced vehicle history through infostream.toyota.ca• Assisted with all monthly direct mail pieces for customers (special promotions, events, service reminders, etc)• Designed service and parts promotion letters for the upcoming month and refine guest mail out list• Created and modified all Standard Operation Procedures for department Show less

Licensing Clerk/Receptionist

• Sep 2008 - Nov 2011

• Applied for original, duplicate, renewal registrations, licenses, transfers of license, and transfers of license plates pertaining to any vehicle that belongs to the dealership • General office administrative duties (filing, faxing, photocopying, memos) • Managed switchboard and answer all incoming calls in a professional manner • Accepted and received payments or deposits on vehicles or service invoices • Inputted customer data into Reynolds & Reynolds software • Created and designed sale coupons for new and used vehicles, uploaded onto company website Show less