Experience

Technetics Data Recovery Pty Ltd

• Australia
• IT System Data Services
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2022 - Present

  • Provided a single point of contact for B2C and B2B clients for Data Recovery jobs • Managed and coordinated the entire lifecycle of each Data Recovery job with both in person and telephone communication with Technetics Data Recovery Clients local and interstate. This involved physically meeting and greeting customers or guests attending our office • Followed up on all quotes and invoices with customers alongside their feedback and reviews • Sourced hardware and software from various distributors, vendors and marketplaces and researched new technology as required or instructed by management • Demonstrated basic technical knowledge of computing and media devices (Mobile phones, hard drives, computers, tablets, network storage devices) • Provided support to the sales executives and senior management group • Worked effectively as a member of the TND sales and customer service team



Bubba Pizza

• Hospitality
• 1 - 100 Employee

• Customer Service Staff

  • Feb 2019 - Present

  • Demonstrated great communication skills through clearly conversing with customers and fellow workers, as well as being an active listener • Refined experience dealing with a variety of customers in a friendly and polite manner through always being open-minded, emotionally intelligent, and having a positive attitude • Exhibited ability to work quickly whilst remaining calm due to coping well under pressure and growing accustomed to a fast-paced environment • Demonstrated great communication skills through clearly conversing with customers and fellow workers, as well as being an active listener • Refined experience dealing with a variety of customers in a friendly and polite manner through always being open-minded, emotionally intelligent, and having a positive attitude • Exhibited ability to work quickly whilst remaining calm due to coping well under pressure and growing accustomed to a fast-paced environment



Lightning Solar & Electrical

• Australia
• Renewable Energy Semiconductor Manufacturing

• Scheduling Manager

  • Dec 2021 - Jun 2022

  • Led administration team and worked alongside sales to guarantee customer satisfaction with the company, resulting in faster solutions for customers and securing multiple high ratings for the company • Communicated with customers through various means, in person, on the phone, and via e-mail, to provide them with installation dates and answer any queries or solve issues they were experiencing • Provided regular I.T support to office staff, ranging from teaching them how to use excel to helping fix various hardware issues



NOWSA Conference

• Australia
• Restaurants

• Social Media Director

  • Aug 2021 - Dec 2021

  Led the social media team for the 2021 NOWSA (Network of Women Students Australia) conference and constructed the posting schedule for the event Worked in tandem with the Director of the event to brainstorm and create the events, workshops, and panels that would run during the conference Created social media posts for Facebook and Instagram to promote the conference and the various panels available Screened all social media posts and made sure they were all cohesive with the overall theme and colour palette of the conference Sourced and created the raffle for attendants, taking the suggestions of the Director to have each prize bundle focus on wellness



St. Vincent de Paul Society

• Sri Lanka
• Education Administration Programs
• 1 - 100 Employee

• Volunteer Staff

  • Dec 2020 - Nov 2021

  • Responsible for processing and pricing new stock • Maintained the store, keeping it clear for safe traversal of store • Provided customer service to ensure an excellent experience • Referred people to various welfare services offered by Vinnies • Responsible for processing and pricing new stock • Maintained the store, keeping it clear for safe traversal of store • Provided customer service to ensure an excellent experience • Referred people to various welfare services offered by Vinnies



DeakinTALENT FreelancingHUB

• Project Consultant

  • Nov 2020 - Dec 2020

  Client: Australasian Campuses Towards Sustainability (ACTS) Project: Develop an engagement program framework for tertiary students to become more involved with the United Nations Sustainable Development Goals Key Responsibilities: • Conducted extensive research on gamification techniques that could be utilized within the program, detailing which were the most effective and what key factors were necessary when creating the program’s engagement activities • Recorded team and client meetings, providing a summary of what was discussed and what the team needed to accomplish, as a result the team was able to review past discussions and decisions • Lead team and managed group deadlines, providing support to members and allocating tasks based on their strengths