Experience

SureSite

• United States
• Telecommunications
• 1 - 100 Employee

• Site Development Specialist

  • Jul 2023 - Present



Smartlink Group

• United States
• Telecommunications
• 400 - 500 Employee

• Real Estate Project Manager

  • May 2021 - Jun 2023



LendPlus

• United States
• Real Estate
• 1 - 100 Employee

• Junior Funder

  • Feb 2021 - May 2021

  • Assisting in auditing files for completeness and accuracy to ensure compliance with underwriting, government, investor and company guidelines • Reviewing Preliminary Title and Escrow Addendum • Calculating Mortgage Insurance, Flood and Hazard Certificates. • Communicating with Loan Officer, Processor, Escrow, Title, and Closing Agent about all outstanding conditions and keeping them updated throughout the closing process • Review signed loan closing documents for completeness and accuracy to insure TILA/RESPA/TRID regulations are not violated • Stacking signed documents and preparing collateral package • Post-closing duties include scanning, uploading and shipping final title policy and deed of trust. Confirming recording/disbursement • Requesting Final Title Policy and/or Deed of Trust if needed • Assisting in Lock Request emails Show less



PCMA Private Client Lending NMLS #237710

• United States
• Financial Services
• 1 - 100 Employee

• Funding Manager’s Assistant

  • Oct 2020 - Jan 2021

  • Follow up with customers to obtain return of requested documents • Review documents received from customers and determine and collect any missing item • Register loans with lenders • Assist in drawing loan documents and preparing funding package • Manage Change of Circumstance LE/CD history RESPA • Onboard new clients and order appraisal, title, payoff demands, mortgagee clause and mortgage rating. • Review bank statements and upload Profit and Loss document • Scan and upload post-closing documents • Clear conditions prior to sending disclosures to the borrower. • Prepare and upload collateral package • Assign files to funders Show less



Veri-Tax

• United States
• Financial Services
• 1 - 100 Employee

• Operations Supervisor

  • Nov 2015 - Oct 2020

  • Responsible for monitoring queues and leading queue coverage of 3800 daily orders • Drive performance metrics through real time monitoring of breaks, idle time, productivity metrics, and conduct audits • Actively communicate operations status and current strategy in daily huddles • Collaborate and provide intraday guidance to the Ops Leadership team on current strategies • Assist in scheduling and analysis of coverage hours relative to volume and Service Level Agreements • Support Client Communications and serve as an Operations Subject Matter Expert • Provide summary of team member metrics across daily productivity measures on monthly coaching forms • Perform analysis of operational metrics to advance strategies • Prepare and provide VSPR monthly reports to clients • Support QA with building processes and policies and collaborate with IT on system enhancements • Serve as point of contact for escalated issues • Support cross-training planning in order to maximize strategic growth • Participate with the strategic planning committee to maximize operations margin • Cooperate with the Process Change Control Board to improve policies and procedures Show less



SolarCity

• United States
• Renewable Energy Semiconductor Manufacturing
• 700 & Above Employee

• Field Energy Specialist

  • Dec 2015 - Apr 2016

  • Introduced 25-30 customers to effective and clean energy solutions on a daily basis • Expedited appointments and communication between leads and customers to meet team sales goals • Worked side-by-side with top sales producers and implemented their techniques to meet company goals • Introduced 25-30 customers to effective and clean energy solutions on a daily basis • Expedited appointments and communication between leads and customers to meet team sales goals • Worked side-by-side with top sales producers and implemented their techniques to meet company goals



FieldChoice, a nationwide notary service

• United States
• Financial Services
• 1 - 100 Employee

• Scheduling Coordinator

  • Mar 2015 - Nov 2015

  • Communicated with clients within a business day about appointment availability • Maintained and coordinated detailed calendars of appointments schedules between notaries and customers • Negotiated, compiled and updated notary fees and profile of notaries • Communicated with clients within a business day about appointment availability • Maintained and coordinated detailed calendars of appointments schedules between notaries and customers • Negotiated, compiled and updated notary fees and profile of notaries



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • Aug 2014 - Nov 2015

  • Operated Bag Finder System to input customer data and provided customer service to flyers • Resolved and supported 50+ customer inquiries and requests on a daily basis • Operated Bag Finder System to input customer data and provided customer service to flyers • Resolved and supported 50+ customer inquiries and requests on a daily basis