Experience

Avonbourne International Business and Enterprise Academy Trust

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Data Analyst

  • Jun 2016 - Present



The Estée Lauder Companies Inc.

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Project Analyst

  • Aug 2015 - Jun 2016

  Project Analyst and Trainer, Apollo Project, Estee Lauder Companies• Gathering user requirements for the development of a new Online Appointment Booking system which, after pilot launch was rolled out nationwide• Carrying out user acceptance testing (UAT) and Bug testing on the new system• Creating and distributing the user manual for the new system which will be first port of call for beauty advisors using the system• Solely in charge of putting together and delivering training sessions to the top 6 accounts within the business• Chairing conference calls, gathering feedback and identifying areas in which a change request will need to be submitted• Working methodically through the change requests prioritising which ones are ‘show stoppers’ or ‘workarounds’• Inputting and maintaining large amounts of sensitive customer and staff data within the tool• Gathering data from the tool in order to see trends and uplifts throughout the company• Ensuring an achievable robust plan is delivered to the production team

• Beauty Advisor

  • Jul 2009 - Aug 2015