Experience

Strategic Data Systems
• United States
• Software Development
• 1 - 100 Employee
• Knowledge Management Analyst

  • Apr 2023 - Present

SDS
• Broadcast Media Production and Distribution
• Call Center Agent

  • Nov 2021 - Apr 2023


The Advertising Checking Bureau, Inc. (ACB)

• Compliance Auditor/Customer Service

  • Apr 2017 - Mar 2023

  Compliance: Ensure Toyota dealers adhere to the Toyota covenant provided by auditing dealers website, radio, television and newspaper ads, social media sites, direct mail and email. Manage inbound customer service calls and direct to outbound helping ad agencies to correct errors on Toyota dealers websites, social sites and advertisements. Compliance: Ensure Toyota dealers adhere to the Toyota covenant provided by auditing dealers website, radio, television and newspaper ads, social media sites, direct mail and email. Manage inbound customer service calls and direct to outbound helping ad agencies to correct errors on Toyota dealers websites, social sites and advertisements.



Tennessee Department of Human Services

• United States
• Medical Practices
• 1 - 100 Employee

• Eligibility Clerk

  • Jun 2007 - May 2008

  Performed customer services duties that included following rules and regulations for benefit determination and policies and procedures for agency programs; scheduled appointments, interviewed applicants to determine services and eligibility; screened and directed calls and visitors. Trained new employees distributed and processed mail. Other duties as assigned. Performed customer services duties that included following rules and regulations for benefit determination and policies and procedures for agency programs; scheduled appointments, interviewed applicants to determine services and eligibility; screened and directed calls and visitors. Trained new employees distributed and processed mail. Other duties as assigned.



Dyersburg State Community College

• United States
• Higher Education
• 100 - 200 Employee

• Computer Lab Assistant (Work Study)

  • Aug 2004 - May 2006

  In Learning Resource Center, assisted with student registration, scheduled proctored testing, supported faculty in set up of WebCT courses, provided assistance to students and faculty in use of computers and other equipment. In Learning Resource Center, assisted with student registration, scheduled proctored testing, supported faculty in set up of WebCT courses, provided assistance to students and faculty in use of computers and other equipment.



EFS National Bank

• United States
• Higher Education

• Recon Clerk, In-Bound Call Center Operator, Banking Department, Customer Service

  • Dec 1993 - Apr 2002

  Processed or returned Transchecks and Settlement Checks; coordinated with Federal Reserve Bank to encode checks; reviewed and reconciled discrepancies; provided support for trucking company questions regarding billing and fuel card debits through Transcheck; customer service for checking and savings accounts; support for customers with credit card transactions and end of day closings. Processed or returned Transchecks and Settlement Checks; coordinated with Federal Reserve Bank to encode checks; reviewed and reconciled discrepancies; provided support for trucking company questions regarding billing and fuel card debits through Transcheck; customer service for checking and savings accounts; support for customers with credit card transactions and end of day closings.



Peachtree Bankard

• Call Center Supervisor

  • Nov 1989 - Mar 1991

  Assisted customer service reps with day to day operations including problem calls; ran back up tapes of Visa and MasterCard transactions. Assisted customer service reps with day to day operations including problem calls; ran back up tapes of Visa and MasterCard transactions.