Experience

HiEd inc.

• United States
• Computer Hardware
• 1 - 100 Employee

• Marketing Manager

  • Apr 2021 - Present

  • Developing overarching marketing strategies and advertising campaigns with senior management for the University of Texas campus networks • Owner and lead of marketing, advertising, and promotional calendars for both brick & mortar and e-commerce storefronts • Ideating and creating promotional content including imagery and copywriting for all in-store, social media, email and web presences • Constantly reviewing and analyzing current marketing campaigns for weaknesses and developing solutions within budget constraints • Analyzing website click-to-purchase conversion rates and the effectiveness of paid ads & promotions to optimize sales • Identifying potential new audiences and creating a plan and budget to capture revenue opportunities • Partnering with vendors (Apple, Dell, Lenovo, Adobe, Microsoft) to optimize inventory increases/placement, training of staff, and execution of promotional events • Coaching store leadership on the planning and execution of live sales events • Responsible for all relevant roles of a social media community manager



SPS DGTL

• United States
• Marketing Services
• 1 - 100 Employee

• Lead Engagement Specialist

  • Jan 2020 - Mar 2021

  • Manage and monitor client social media to provide 24/7/365 customer service • Manage and train team of 6-10 employees on process and policy changes implemented by client • Meet with clients to identify goals and areas of improvement for maintaining online community • Assist in creating copy/responses and suggested verbiage to be used for FAQ and social media posts for multiple top brands and clients • Recognized by clients for representing their brands in a positive manner and capturing their voice • Praised by leadership for response rate and quality of engagement with followers, as well as meeting and exceeding goals set by clients • Track follower/customer kudos and praises as well as concerns or complaints and report to clients • Alert clients of trending topics and possible issues arising within their online community • Create and implement strategies for handling viral posts and managing engagement between brand and followers/customers during high volume posts



Allcat Claims Service

• United States
• Insurance
• 300 - 400 Employee

• Adjuster - Repair Facility Associate - Contract

  • Jun 2019 - Jan 2020

  • Maintain privacy while reviewing customer insurance plans and coverage • Recognized by management for accuracy and productivity and completing 60+ tasks daily • Work as a team to clear daily task queue in a timely manner • Offer support to team by collaborating to resolve issues and ensure accuracy • Ideate and suggest incentive programs to leadership for improving productivity • Handle inbound and outbound calls and emails from repair facilities regarding payment, liability and coverage



Xerox Business Solutions

• San Antonio, Texas Area

• Lead Customer Care Specialist

  • Apr 2017 - Jun 2019

  • Consistently meet company productivity and sales goals by serving as first responder to all customer requests. • Maintain a positive work environment by encouraging teamwork and incentivizing teams to exceed company goals. • Recognized by management for training new employees on handling service and supply requests as well as escalated calls. • Take ownership of all customer inquiries by processing orders, upselling products and services, tech support needs and scheduling service calls for onsite tech visits. • Collaborate with sales department and connect customers with their account representatives as needed. • Create and implement new processes for handling customer calls about technician ETA and collaborating with sister companies.