Experience

Volunteer Centre Greenwich

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Training & Office Manager

  • Feb 2015 - Present

  Responsible for preparation and delivery of vocational accredited and non-accredited courses Levels 1-3 in areas such as customer service, mentoring, advice and guidance, interpersonal skills, confidence and assertion and professional boundaries.I am also responsible for carrying out the internal moderation of qualification portfolios as well as carrying out all training needs analysis for staff and external volunteer involving organisations.My responsibilities also include marketing and sales for the training arm of VCG, maintaining good relationships with external customers and ensuring the standard of training is high and remains consistent. Provide support to member organisations to deliver their volunteer management core programme which meet all of the best practice standards required in volunteer management as well as recruitment and management of my own team of volunteers.I supervise the administrative activities in a busy office environment including diary management, production of documents, reports and presentations and staff administration.

• Membership Services Officer

  • May 2012 - Present

  Support organisations to create volunteer programmes, volunteering opportunities and volunteering policies and procedures. Responsible for planning and managing events throughout the Royal Borough of Greenwich. Delivery of volunteer management training as well as managing a large team of volunteers.Responsible for the office management (Diary maintenance, appointment bookings, training bookings and the production of documents.)Completion of monthly and yearly monitoring reports for the Chief Executive and The Board of Trustees.Implementation, maintenance and management of a CRM platform and database.

• Sports Development Officer

  • Apr 2009 - Present

  Project management for the borough’s sports development programme.Planning and managing events for sports organisations.Manage, train and induct a large team of volunteers.Support sports organisations to develop exciting, relevant opportunities for volunteers.Support sports organisations to apply for quality standard marks and funding. Manage a large team of volunteers to deliver the project.



Magistrates Court Support and Information Service

• Help Desk Manager

  • Feb 2007 - Apr 2009

  Responsible for volunteer recruitment, induction, training, support and supervision. Support and supervision of paid staff,Collation of monthly statistics and reports for management and the trustee board.Manage, train and induct a large team of volunteers.Provide advice and guidance to people attending court and making referrals when appropriate. Responsible for volunteer recruitment, induction, training, support and supervision. Support and supervision of paid staff,Collation of monthly statistics and reports for management and the trustee board.Manage, train and induct a large team of volunteers.Provide advice and guidance to people attending court and making referrals when appropriate.



Victim Support

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Witness Service Co-ordinator

  • May 2000 - Jan 2007

  Volunteer induction, recruitment, training, support and supervision. Support witnesses attending court. Attend meetings and fairs. Deliver presentations Attend consultations.Make home visits to support victims of crime. Assist with compensation claims. Attend police stations with clients. Volunteer induction, recruitment, training, support and supervision. Support witnesses attending court. Attend meetings and fairs. Deliver presentations Attend consultations.Make home visits to support victims of crime. Assist with compensation claims. Attend police stations with clients.



Europa Worldwide Group

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Personal Assistant to Transport Director

  • 1997 - 2000

  Manage the diary and inbox of the Transport Director.Arrange room bookings for meetings, events and interviews. Book travel arrangements.Minute taking for internal and external meetings.Deal with driver and customer queries.Meet and greet customers. Manage the diary and inbox of the Transport Director.Arrange room bookings for meetings, events and interviews. Book travel arrangements.Minute taking for internal and external meetings.Deal with driver and customer queries.Meet and greet customers.