Experience

Timesheets.com

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Mar 2023 - Present



Homesnap

• United States
• Real Estate
• 1 - 100 Employee

• Client Success Specialist

  • 2021 - 2022

  - Responsible for negotiating customer options, taking ownership of customer concerns, and retaining the customer base. - Skillfully diffuse escalating customers through positive B2C relationship building, strong listening skills, and probing techniques. - Responsible for negotiating customer options, taking ownership of customer concerns, and retaining the customer base. - Skillfully diffuse escalating customers through positive B2C relationship building, strong listening skills, and probing techniques.



Homes.com

• United States
• Real Estate
• 100 - 200 Employee

• • Sep 2019 - Jun 2021

  - Used a consultative approach to present the value of products and services to retain customers. - Continuously met and exceeded monthly goals, and reached over $150,000 in saved revenue. - Utilize approved levels of credits and discounts based on customers' situations.

• • Aug 2013 - Sep 2019

  - Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions are taken. - Performed detailed research on customer retention issues to facilitate a timely and successful resolution.- Completed all training requirements to stay current on existing and new systems and products to expand skills to maintain proficiency.