Experience

Stafford Communications Group

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Call Center Agent

  • Apr 2021 - Present

  Responded to customer calls and emails to answer questions about products and services. Adhered to company policies and scripts to consistently achieve call-time and quality standards. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies. Verified accurate responses to questions and inquiries by maintaining advanced product knowledge. Received multiple positive reviews acknowledging dedication to excellent customer service. Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions. Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Collaborated with shipping team to track shipments, verify orders and handle product returns. Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Show less



Essential Personnel Health Care Recruitment

• General Assistant

  • Aug 2018 - Mar 2020

  Answered phone promptly and directed incoming calls to correct offices. Provided clerical support to company employees by copying, faxing, and filing documents. Answered central telephone system and directed calls accordingly. Maintained confidentiality of information regarding clients and company. Confirmed appointments, communicated with clients, and updated client records. Collected and distributed messages to team members and managers to support open communication and high customer service. Scheduled office meetings and client appointments for staff teams. Routed incoming mail and messages to relevant personnel without delay. Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments. Show less