Experience

Sweet In Home Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Small Business Owner

  • Oct 2019 - Present

  We are a small local female owned in-home care company that provides non-medical services such as companionship, transportation, meal prep, and personal care to name a few to people in need living in the Sugar Land and surrounding areas. We are passionate about helping care for others and helping them live healthy full lives at home.

• Scheduler

  • Oct 2019 - Present

• Operations Manager

  • Oct 2019 - Present

• Social Media Manager

  • Oct 2019 - Present



Home Helpers North Houston

• United States
• Hospitals and Health Care

• Social Media Manager

  • Aug 2018 - Present

  Implement marketing strategies and review the data and feedback. Provide consistent updates to media pages and stay informed with current industry news. Develop relevant content, brand awareness, and online reputation to reach company's target customers. Implement marketing strategies and review the data and feedback. Provide consistent updates to media pages and stay informed with current industry news. Develop relevant content, brand awareness, and online reputation to reach company's target customers.



DoubleTree By Hilton Hotel Houston- Greenway Plaza

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Staff

  • Jan 2019 - Mar 2020

  Front Desk Agent with part time lead agent for the Doubletree by Hilton Greenway Plaza. Providing exceptional customer relationship care with guests and making it right for any issues or concerns that may occur. Front Desk Agent with part time lead agent for the Doubletree by Hilton Greenway Plaza. Providing exceptional customer relationship care with guests and making it right for any issues or concerns that may occur.



Northcutt Travel Agency

• United States
• Travel Arrangements
• 1 - 100 Employee

• Travel Agent

  • May 2018 - Jul 2019

  Provide free service to book travel plans to individuals/groups throughout the Houston area and the nation. Professional customer service with effective communication and problem-solving skills for clients. Established media pages for advertisement of business and travel operations. Developed relevant content topics, brand awareness, and online reputation to target customers. Attended numerous travel information meetings with suppliers and destinations along with completing multiple online… Show more Provide free service to book travel plans to individuals/groups throughout the Houston area and the nation. Professional customer service with effective communication and problem-solving skills for clients. Established media pages for advertisement of business and travel operations. Developed relevant content topics, brand awareness, and online reputation to target customers. Attended numerous travel information meetings with suppliers and destinations along with completing multiple online training courses for certification of suppliers and destinations and numerous webinars for up to date information for clients. Show less Provide free service to book travel plans to individuals/groups throughout the Houston area and the nation. Professional customer service with effective communication and problem-solving skills for clients. Established media pages for advertisement of business and travel operations. Developed relevant content topics, brand awareness, and online reputation to target customers. Attended numerous travel information meetings with suppliers and destinations along with completing multiple online… Show more Provide free service to book travel plans to individuals/groups throughout the Houston area and the nation. Professional customer service with effective communication and problem-solving skills for clients. Established media pages for advertisement of business and travel operations. Developed relevant content topics, brand awareness, and online reputation to target customers. Attended numerous travel information meetings with suppliers and destinations along with completing multiple online training courses for certification of suppliers and destinations and numerous webinars for up to date information for clients. Show less



FROSCH

• Recreational Facilities
• 1 - 100 Employee

• Student Intern

  • Nov 2016 - May 2017

  I familiarized myself with Client Base application for inputting data for travel agents. I trained at the reception desk taking care of incoming calls, incoming and outgoing mail, and e-mails. Serviced travel agents with any necessities such as compiling data for group travel. I also did research for travel agents for potential and future clients and helped with developing the Frosch application. I started and compiled the list of Frosch's world restaurants as well. I familiarized myself with Client Base application for inputting data for travel agents. I trained at the reception desk taking care of incoming calls, incoming and outgoing mail, and e-mails. Serviced travel agents with any necessities such as compiling data for group travel. I also did research for travel agents for potential and future clients and helped with developing the Frosch application. I started and compiled the list of Frosch's world restaurants as well.



Hampton Inn & Suites

• United States
• Hospitality
• 300 - 400 Employee

• Front Desk/Night Manager

  • Jun 2014 - Jun 2015

  I delivered exceptional service while greeting and checking-in guests for 60 room property including monitoring room availability and security. I utilized problem solving skills to resolve any service issues ensuring brand standards were met. I anticipated guest needs by analyzing daily events and check-ins including tracking the number of arrivals and size of parties using the ballroom space. I followed proper safety and sanitation practices while cleaning public space areas in the hotel. I… Show more I delivered exceptional service while greeting and checking-in guests for 60 room property including monitoring room availability and security. I utilized problem solving skills to resolve any service issues ensuring brand standards were met. I anticipated guest needs by analyzing daily events and check-ins including tracking the number of arrivals and size of parties using the ballroom space. I followed proper safety and sanitation practices while cleaning public space areas in the hotel. I implemented proper cash handling procedures including counting banks, processing payments, and closing registers during my shift. I oversaw check out process for housekeepers ensuring proper safety procedures were carefully followed. I assisted with cost control efforts by completing store and breakfast area inventory and stocking. Lastly, I completed daily reports for owner and executive team including occupancy rates, daily sales and closing deposits. Show less I delivered exceptional service while greeting and checking-in guests for 60 room property including monitoring room availability and security. I utilized problem solving skills to resolve any service issues ensuring brand standards were met. I anticipated guest needs by analyzing daily events and check-ins including tracking the number of arrivals and size of parties using the ballroom space. I followed proper safety and sanitation practices while cleaning public space areas in the hotel. I… Show more I delivered exceptional service while greeting and checking-in guests for 60 room property including monitoring room availability and security. I utilized problem solving skills to resolve any service issues ensuring brand standards were met. I anticipated guest needs by analyzing daily events and check-ins including tracking the number of arrivals and size of parties using the ballroom space. I followed proper safety and sanitation practices while cleaning public space areas in the hotel. I implemented proper cash handling procedures including counting banks, processing payments, and closing registers during my shift. I oversaw check out process for housekeepers ensuring proper safety procedures were carefully followed. I assisted with cost control efforts by completing store and breakfast area inventory and stocking. Lastly, I completed daily reports for owner and executive team including occupancy rates, daily sales and closing deposits. Show less