Experience

CRG

• United States
• Staffing and Recruiting
• 200 - 300 Employee

• Help Desk Supervisor CRG Corporation

  • Feb 2021 - Present

  IT Operations SupervisorCRG Corporation February 2021 - Present Responsible for managing the help desk managed services including staff supervision, policies, and procedures development.Main duties: • Supervise the accurate completion of the technological procedures. • Monitor staff performance and quality assurance. • Responsible for creating, implementing, and following up on problem areas to deliver solutions and enhance quality. • Identify and resolve performance problems. • Provide solutions for software, hardware, and patching-related issues. • Responsible of meet goal expectations and KPIs. • Monitoring and troubleshooting of AS400, Citrix, SAP, Microsoft 365, Azure system.



CSS Corp

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor