Experience

Saxon Mortgage

• Financial Services
• 200 - 300 Employee

• Research Review Processor

  • Jul 2011 - Present



Saxon

• Research Review Processor

  • Jul 2008 - Present

  Conducts detailed research into loans recently acquired or in advanced stages of Loss Mitigation to facilitate on the loan to reach the best solution for both the homeowner and investor Review of loan history, customer contact, inspection reports and financial packages to assist in reaching a decision on modifications, short sales or liquidations in support of the Loss Mitigation department Review newly acquired loans to determine the most appropriate first steps for Saxon to take in servicing the account Workout Negotiator Responsible for the proper handling of all calls related to mortgagors who have a pending workout. Approving or obtaining necessary approval for all decisions made with respect to the workout option which appears most appropriate and which is agreed to by the mortgagor. Use Mortgage Servicer and other tools to review the borrower's financial package and other documents to make the best decision for the borrower and the company and to record the result of the mitigation's conversations and analysis on the system of record. Use Mortgage Servicer, DRP and Excel and other tools to assist with the loss severity calculations and in drafting the details of the workout option recommended as applicable. Monitor the Loss Mitigation workout process through its completion, including borrower follow-up Maintain a work queue for target date and goals. Responsible for following Loss Mitigation procedures. Assist with any additional duties as assigned by management. Show less



Countrywide Home Loans

• Workout Negotiator

  • Mar 2006 - Jul 2008

• Customer Service Rep

  • Mar 2006 - Jul 2008

  Workout NegotiatorAssisting customers in maintaining their home by arranging alternative solutions, including loan-term modification, in order to deal with financial hardshipsFinding solutions for customers who are encountering temporary financial-difficultiesCommunicating regularly and effectively with customers who are delinquent on their mortgage loans in order to identify optimal work-out optionsNegotiating work-outs with all involved parties (i.e. borrowers, investors, insurers, brokers, etc.)Providing, according to federal guidelines, proper and timely response to customer correspondenceSecond Level Queue - CSR (Escrow)Obtaining correct parcel information and current tax-amounts from taxing authorities via calloutsUpdating tax lines with correct information and submitting for paymentUpdating Tax Master and order reports to monitor states in activityVerifying accuracy of parcel information and updating tax lines on loans flagged by other departmental areas; Receiving, responding to and resolving customer telephone-inquires regarding servicing loans in a high-volume call centerMaintaining departmental quality and productivity standardsCross-referring a variety of Countrywide products and servicesMay participate in outbound calls to current customersPerforming other work-related duties, as assigned-including (but not limited to) customer e-mail and correspondence Show less