Experience

Pyramid Global Hospitality

• Hospitality
• 700 & Above Employee

• Human Resources Director

  • Jun 2023 - Present

  • Directed all areas of Human Resources including but not limited to: recruitment, onboarding, employee relations, benefits, training and development, performance management, investigations, payroll and labor relations • Developed a talent acquisition strategy which resulted in a 35% decrease in time-to-hire, increased headcount by 30% and retention improvement by 18% • Managed a hotel-wide employee engagement survey and generated a 38% increase in overall employee satisfaction •… Show more • Directed all areas of Human Resources including but not limited to: recruitment, onboarding, employee relations, benefits, training and development, performance management, investigations, payroll and labor relations • Developed a talent acquisition strategy which resulted in a 35% decrease in time-to-hire, increased headcount by 30% and retention improvement by 18% • Managed a hotel-wide employee engagement survey and generated a 38% increase in overall employee satisfaction • Implemented across all departments a documentation and disciplinary strategy to ensure policies and procedures were being followed in order to reduce liabilities • Point of contact for benefits, enrollment and payroll assistance Show less • Directed all areas of Human Resources including but not limited to: recruitment, onboarding, employee relations, benefits, training and development, performance management, investigations, payroll and labor relations • Developed a talent acquisition strategy which resulted in a 35% decrease in time-to-hire, increased headcount by 30% and retention improvement by 18% • Managed a hotel-wide employee engagement survey and generated a 38% increase in overall employee satisfaction •… Show more • Directed all areas of Human Resources including but not limited to: recruitment, onboarding, employee relations, benefits, training and development, performance management, investigations, payroll and labor relations • Developed a talent acquisition strategy which resulted in a 35% decrease in time-to-hire, increased headcount by 30% and retention improvement by 18% • Managed a hotel-wide employee engagement survey and generated a 38% increase in overall employee satisfaction • Implemented across all departments a documentation and disciplinary strategy to ensure policies and procedures were being followed in order to reduce liabilities • Point of contact for benefits, enrollment and payroll assistance Show less



Aramark

• United States
• Hospitality
• 700 & Above Employee

• Human Resources Manager

  • Sep 2022 - Jun 2023

  • Managed up to 600 employees • Collaborated with Union executives to create a new contract that increased employee benefits by over $1.5 million • Directed resolution of employee relation issues and conducted investigations • Increased hourly staff by 50% by enhancing staffing and onboarding processes • Led talent acquisition to accelerate the hiring process and decreased applicants' days to hire by over 40% • Trained and coached management/ staff in interviews, hiring… Show more • Managed up to 600 employees • Collaborated with Union executives to create a new contract that increased employee benefits by over $1.5 million • Directed resolution of employee relation issues and conducted investigations • Increased hourly staff by 50% by enhancing staffing and onboarding processes • Led talent acquisition to accelerate the hiring process and decreased applicants' days to hire by over 40% • Trained and coached management/ staff in interviews, hiring, performance reviews, counseling, diversity, disciplinary and regulatory compliance Show less • Managed up to 600 employees • Collaborated with Union executives to create a new contract that increased employee benefits by over $1.5 million • Directed resolution of employee relation issues and conducted investigations • Increased hourly staff by 50% by enhancing staffing and onboarding processes • Led talent acquisition to accelerate the hiring process and decreased applicants' days to hire by over 40% • Trained and coached management/ staff in interviews, hiring… Show more • Managed up to 600 employees • Collaborated with Union executives to create a new contract that increased employee benefits by over $1.5 million • Directed resolution of employee relation issues and conducted investigations • Increased hourly staff by 50% by enhancing staffing and onboarding processes • Led talent acquisition to accelerate the hiring process and decreased applicants' days to hire by over 40% • Trained and coached management/ staff in interviews, hiring, performance reviews, counseling, diversity, disciplinary and regulatory compliance Show less



Target

• United States
• Retail
• 700 & Above Employee

• Executive Team Lead Human Resources

  • Jan 2021 - Sep 2022

  • Effectively planned and managed all teams' operational programs related to culture, pay, rewards and benefits to maximize team member engagement and minimize business disruption • Anticipated staffing needs, talent planned and recruited both long and short term • Developed the store scheduling strategy to grow the business and support leaders to create guest-centric schedules aligned to their traffic and business needs • Advanced the leadership team's capabilities in developing their… Show more • Effectively planned and managed all teams' operational programs related to culture, pay, rewards and benefits to maximize team member engagement and minimize business disruption • Anticipated staffing needs, talent planned and recruited both long and short term • Developed the store scheduling strategy to grow the business and support leaders to create guest-centric schedules aligned to their traffic and business needs • Advanced the leadership team's capabilities in developing their teams based on career aspirations, individual skills and experiences and provided growth opportunities to retain talent • Understood the competition; leveraged guest insights and feedback to drive the business and be the destination of choice for the guests • Developed analytical tools and methods focused on expanding diversity and inclusion in all departments, while emphasizing leadership positions • Drove total store sales to over $50 million, understood role in sales growth and how all departments and teams contributed and impacted total store profitability Show less • Effectively planned and managed all teams' operational programs related to culture, pay, rewards and benefits to maximize team member engagement and minimize business disruption • Anticipated staffing needs, talent planned and recruited both long and short term • Developed the store scheduling strategy to grow the business and support leaders to create guest-centric schedules aligned to their traffic and business needs • Advanced the leadership team's capabilities in developing their… Show more • Effectively planned and managed all teams' operational programs related to culture, pay, rewards and benefits to maximize team member engagement and minimize business disruption • Anticipated staffing needs, talent planned and recruited both long and short term • Developed the store scheduling strategy to grow the business and support leaders to create guest-centric schedules aligned to their traffic and business needs • Advanced the leadership team's capabilities in developing their teams based on career aspirations, individual skills and experiences and provided growth opportunities to retain talent • Understood the competition; leveraged guest insights and feedback to drive the business and be the destination of choice for the guests • Developed analytical tools and methods focused on expanding diversity and inclusion in all departments, while emphasizing leadership positions • Drove total store sales to over $50 million, understood role in sales growth and how all departments and teams contributed and impacted total store profitability Show less



Enterprise Mobility

• United States
• Travel Arrangements
• 700 & Above Employee

• Flagship Branch Manager

  • Apr 2019 - Dec 2020

  • Ranked as a top 5 Manager in Ohio • Grew operations by 53%, increased profits 112%, decreased costs 21%, and increased sales 200% • Worked with national key accounts, such as the NFL, and grew the accounts by over 3,000% • Secured #1 service score in Ohio and top 10 throughout the company • Managed 40+ employees throughout the area and assisted 38 to promotions • Led area to rank as #2 area in Ohio and top 10 nationally

• Branch Manager Tier B

  • Aug 2018 - Apr 2019

  • Success of 4 core areas of business: growth, profitability, employee development and customer service • Grew branch by operations by 51% while having increased profits by 102% • Attended multiple elite events for performance • Worked directly with dealership and body shop owners to create personalized business plans to gain their business and eliminate their loaners • Signed 5 Preferred Provider Agreements for the branch

• Flagship Assistant Manager

  • Dec 2016 - Aug 2018

  • Grew branch to the largest store in Ohio • Obtained the #1 customer service score out of 70 branches, increases profits by 56%, assisted 29 employees to promotion • Maintained top sales numbers every month ranked as #1 assistant manager in Ohio out of 60

• Assistant Manager Tier B

  • May 2016 - Dec 2016

  • Overlooked employees sales, hours, coach, train and grew branch by 21% • Improved sales performance numbers by 9.6% and set branch records for income driven in per vehicle in fleet • Improved customer service score from a 3 month average of 71 up to 88 • Assisted in the promotion of 3 employees

• Management Trainee

  • Jul 2015 - May 2016

  • Sales in top 10% ranked against 140 employees • Attended multiple elite events for driven sales numbers while providing excellent customer service