Stephanie Mulick
Customer Service Representative at Skidmore Sales & Distributing Co., Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Certified Dietary Manager, Certified Food Protection Professional (CDM-CFPP)
Association of Nutrition & Foodservice Professionals (ANFP)Jul, 2021- Nov, 2024 -
ServSafe Manager
National Restaurant AssociationOct, 2019- Nov, 2024
Experience
-
Skidmore Sales & Distributing Co., Inc.
-
United States
-
Food Production
-
1 - 100 Employee
-
Customer Service Representative
-
May 2022 - Present
Serve as the primary point of contact for customers Manage high volumes of emails (in Outlook) and phone calls Responsible for processing and following up on customer orders, creating vendor purchase orders, checking/allocating inventory and processing transactions Answer questions, manage concerns and resolve complaints to ensure customer satisfaction Effectively collaborate across all departments to ensure customer needs are met Schedule and coordinate pick-ups and deliveries Handle customer returns and exchanges File transit damage/shortage claims Show less
-
-
-
Kettering Health
-
United States
-
Hospitals and Health Care
-
700 & Above Employee
-
Food and Nutrition Services Supervisor
-
Aug 2021 - Present
I served as member of the Nutrition Services Leadership team; oversaw daily department activities Rounded all areas of the kitchen to look for any needs or issues that needed addressed Ensured safe and proper food handling Inspected all meal tickets and trays on the tray-line for order accuracy, food quality and prescribed diet adherence (before getting delivered to patients) Ensured the Patient Ambassadors delivered meal trays to patients' rooms on-time Calculated and recorded meal delivery times and on-time percentages Kept the tray-line refrigerators and freezers stocked with products Checked expiration dates and discarded appropriately Completed Healthcare Quality Assurance and Performance Improvement forms Closed the kitchen and cafeteria: ran End of Day report, counted/locked up the cash drawer and dropped deposit; checked that all cooking equipment was turned off, locked walk-in coolers/freezers, offices and main doors Inspected all food, beverage and paper product shipments for damage, defects, and/or shortages. Received, unpacked, labeled, organized and stored all hospital food and beverage inventory using the FIFO method Monitored and tracked all cold storage temperatures to ensure food safety and compliance Organized and cleaned all food and beverage dry storage areas and storage cooling units Show less
-
-
-
West Clermont Local School District
-
1 - 100 Employee
-
Child Nutrition Services Intern
-
Mar 2021 - May 2021
My professional preceptors at the West Clermont Schools Child Nutrition Services Office were Tiffany McCleese DTR, SNS (Child Nutrition Coordinator) and Megan Grippa RDN, LD (Dietitian and Child Nutrition Assistant Coordinator). It was an incredibly exciting learning experience. I conducted several interviews with food service managers and Child Nutrition professionals to gain insights into their experience and knowledge of school food service operations and management; conducted and recorded student dining observations and plate waste studies; developed new menus and recipes (Developed a new "Tex-Mex" hummus recipe (in the legumes category) that received all high scores from students, teachers, and everyone on the taste-panel; helped prepare and produce school breakfast and lunch meals that met national guidelines; developed recipe modifications for clients with special medical and/or nutritional needs; performed equipment, safety and sanitation inspections; applied HACCP controls to volume recipe production; documented nutrition information and wrote sanitation and safety reports; participated in food procurement processes; attended the IN PERSON SNA of Ohio Expo & Education event in Columbus on April 16th, 2021. Show less
-
-
-
The Home Depot
-
United States
-
Retail
-
700 & Above Employee
-
Retail Appliance Sales Representative
-
Sep 2018 - Mar 2021
Qualified customers to discover their appliance needs, price points and preferences. Offered financing options and established many new credit lines Provided customers with detailed, accurate information about HD appliance products based on individual preferences and needs Successfully sold hundreds of kitchen appliances, accessories, installations and warranty protection plans every year. Processed appliance orders, scheduled and coordinated deliveries/installations, and authorized defective/damage replacement units and/or credits Resolved customer complaints and order/delivery issues immediately and effectively, both in person and over the phone, to ensure a great customer experience Show less
-
-
-
Absocolod Corporation
-
Richmond, Indiana, United States
-
Sales and Market Development Representative
-
Jun 2001 - Oct 2015
Successfully increased sales revenue by creating and implementing effective sales and marketing strategies Identified new business opportunities for investment and diversification consideration Conducted in-depth market research to evaluate potential business investments Crafted and implemented effective targeted marketing campaigns and tailored communications Maintained expert knowledge of industry trends Searched, tracked and managed government websites and commercial construction project databases for bid opportunities Made outbound cold calls and successfully registered the company as a preferred vendor with many new colleges, universities and government agencies to obtain access to their vendor procurement sites and bid opportunities Prepared quotes, proposals, sealed bids, and GSA e Buy bids Created and/or processed purchase orders, shipping documents, etc. (Received orders by phone, email, mail and EDI) Negotiated new freight contracts with national carriers to ensure low shipping rates Coordinated and tracked appliance deliveries with receivers/installers and freight carriers to ensure an accurate delivery window Performed complex administrative duties assigned by the CEO Trained new Inside Sales Reps and the Service Parts Warehouse Managers, and remained their backup Show less
-
-
-
Absocold Corporation
-
Richmond, Indiana, United States
-
Appliance Parts Inventory Controller and Shipping Manager
-
Aug 1998 - Jun 2001
Monitored and maintained required appliance parts inventory levels Handled appliance parts sales and warranty service calls Authorized warranty service parts and "no charge" appliance replacements Processed and invoiced purchase orders Tracked shipments and coordinated deliveries Filed freight claims with common carriers and negotiated settlements with claims agents Organized and cleaned the warehouse and maintained its organization Purchased supplies and products from vendors Created and maintained detailed perpetual inventory records and produced inventory reports Shipped/received and packaged appliances and appliance parts with parcel, full truckload and LTL common carriers Show less
-
-
Education
-
2019 - 2021
Cincinnati State Technical and Community College
Certified Dietary Manager (accredited by ANFP), Dietetics -
Ivy Tech Community College
Technical Certificate in Business Administration, Business Administration and Management, General
Community
