Experience

Pine Environmental Services LLC

• United States
• Environmental Services
• 100 - 200 Employee

• Senior Branch Manager

  • Mar 2016 - Present

  Direct the day-to-day activities of a branch while leading the branch/branches to maintain a safe and productive work environment. Oversight of the network’s P&L and business acumen to drive proactive decisions to ensure that customers receive exceptional service and a quality product while maintaining branch network profitability. - Full oversight of the network P&L. This includes managing operational KPIs while driving efficient processes to minimize variable costs and maximize value. - Maintain relationships with existing network customers through outbound touchpoints preserving low net churn while leading and supporting customer service, daily operations and sales to promote Pine’s value proposition. - Review outbound equipment processes, ensuring maximum asset utilization between rentals while maintaining a quality standard that meets/exceeds manufacturer specifications. - Own and execute defined measurable objectives through customer alignment, ensuring continuous process/service improvements, customer satisfaction, and annual revenue growth. - Utilize the ERP/CRM systems daily to monitor and maintain system accuracy, executing on all aspects of the customer experience from query to cash. This includes administrative tasks such as tracking/processing quotes, maintaining a customer database, order entry, invoicing, and PO purchasing. - Monitor sale of inventory levels, minimizing slow moving supply inventory repositioning materials within the network as necessary. Show less



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Aug 1999 - Nov 2015

  • Reduce shrink in store through training and follow up in order to secure the company’s assets • Monitors receiving area and freight flow to ensure all shipments are received accurately • Ensures all inventory control needs were constantly met by improving and developing inventory processes and procedures • Monitors RTV’s and ship outs to complete accurately and in a timely manner • Ensure all employees are working safe and maintaining safety awareness • Manage all human resource operations including employee orientation, payroll, benefits, employee relations and performance evaluations • Plans and makes schedule for entire store to stay within payroll budget and still meet the needs of the business Show less