Experience

Second Image National (now Ontellus)

• Customer Service Assistant



Niagara Bottling

• United States
• Food and Beverage Services
• 700 & Above Employee

• Account Specailist

  • Sep 2013 - Present

  • Working knowledge of how the supply chain platform delivers value for customer base • Comprehensive logistic budget management • Attend offsite customer meetings to discuss KPIs and forecast strategy • Monitor and report customer service key performance indicators (KPI) including product availability, order fill rate, inventory turns, store service levels and on-time delivery and promotional analysis • Review and analyze historical data to develop inventory strategy by working with demand planning, sales and the customer • Analyze Customer inventory using Oracle and VMI tools to identify in-stock levels and trends • Build and maintain strategic partnerships with customers and drive customer satisfaction through superior service and execution Show less