Experience

American Shoe Machinery Company

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Business Operations Manager

  • Aug 2011 - Present

  Operations Manager American Shoe Machinery Company has been a significant part of the Footwear Industry since 1971, offering shoe machinery for cutting, fitting, stock lifting, lasting, bottoming and finishing. We proudly manufacture and offer machines and replacement parts for the Goodyear Welt Construction. American Shoe Machinery also specializes in Die Cutting Machinery and Systems, from standard swing beam presses to specialty designed large area or high pressure presses. Responsible for managing the day-to-day business operations for the company including supply chain, office, facility, and HR functions. Identify process improvements, procedural challenges and implement appropriate solutions to reduce cost and increase staff motivation and satisfaction. Responsible for scheduling payments, processing payments, issuing payments, and contacting clients regarding late and delinquent accounts. Develop, maintain and extend trust to my team, customers and suppliers. Show less



ITW Devcon

• United States
• Chemical Manufacturing
• 1 - 100 Employee

• Purchasing Manager

  • Jun 2008 - Jan 2009

  ITW Devcon is a world leader in adhesive technology and products for industrial OEM assembly and maintenance/repair (MRO) applicationsResponsible for contract negotiation and procurement of all raw materials, packaging and outsourced items for this $100+ million manufacturer of epoxies and adhesives Created and implemented purchase agreements and supplier alliances, resulting in an annual savings of $1.2 million.Led inventory control team that resulted in a MOH reduction from 2.3 to .9Reduced slow and obsolete material to less than 5%Expanded Kanban program to include all packaging material and top 20 raw materials - reducing PO's by 25%Import/Export Compliance (NAFTA, SED, Hazardous Goods Declarations, Air/Ocean Bookings, etc) Show less

• Customer Service / Logistics Manager

  • Jun 2001 - Jun 2008

  Managed a team of twelve people in customer service and shipping departments. Responsible for all domestic and export shipments as well as inbound and outbound freight management. Improved on-time delivery by 24% by focusing on "A" customers and "A" products.Negotiated domestic and international freight terms that reduced annual spend of $2 million by 4%Conducted external customer surveys and assigned dedicated customer service person to top customersIntroduced training programs that improved employee professionalism and performance Reduced annual departmental expenses by eliminating overtime through process improvements Show less



Bostik, Inc

• United States

• Purchasing Agent /Customer Service/Logistics

  • Jan 1999 - Jun 2001

  Bostik is a world leader in the manufacture and supply of adhesives and sealants in the construction, transportation, packaging, and industrial assembly markets Senior Customer Service Representative for Top Automotive and Industrial Accounts Improved on time delivery of incoming raw materials by 12% Introduced and implemented monthly sales targets Instituted monthly team building and AS/400 and Oracle training sessions Led Y2K deployment team Bostik is a world leader in the manufacture and supply of adhesives and sealants in the construction, transportation, packaging, and industrial assembly markets Senior Customer Service Representative for Top Automotive and Industrial Accounts Improved on time delivery of incoming raw materials by 12% Introduced and implemented monthly sales targets Instituted monthly team building and AS/400 and Oracle training sessions Led Y2K deployment team



Bostik

• France
• Chemical Manufacturing
• 700 & Above Employee

• Senior Customer Service Representative

  • Sep 1990 - Jan 1999

  Responsible for top automotive and industrial accounts. Entered customer orders received via phone, fax, mail and EDI. Expedited customer orders. Researched and resolved customer concerns / complaints. Responsible for investigation and processing of all customer returns and credit memos. Worked closely with sales and marketing to achieve monthly targets. Responsible for inventory control on outside consignment warehouses. Department trainer on AS/400 computer system, Oracle database, and document imaging system. Project leader for ISO 9000 registration and internal audit system. Handled customer requests for MSDS and Technical Information. Show less