Experience

Cooley Dickinson Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access/ Check In Supervisor

  • Aug 2019 - Present

• Patient Access Supervisor

  • Aug 2019 - Present

• Central Registration Representative

  • Aug 2013 - Aug 2019

  ● Answer the general office phone line and direct calls appropriately● Register and update patient information● Check-in patients for Radiology department ● Verify insurance coverage and authorizations● Schedule walk in patients● Ensure the accuracy of physician orders



Home Depot/Your Other Warehouse

• Retail
• 700 & Above Employee

• Head Cashier

  • Feb 2013 - Aug 2013

  ● Monitored and oversaw the front-end staff ● Assign work to front end staff● Provide job training to cashiers● Handle patient complaints ● Resolve daily team conflicts ● Monitored and oversaw the front-end staff ● Assign work to front end staff● Provide job training to cashiers● Handle patient complaints ● Resolve daily team conflicts



CCS Medical

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Insurance Biller

  • Jun 2009 - Dec 2012

  ● Posted Insurance payments and denials ● Verified Insurance● Corrected and resubmitted insurance claims● Handled insurance correspondence, claim adjustments, and voids ● Monitor and trend inconsistencies to report to management● Assisted in training new employees ● Posted Insurance payments and denials ● Verified Insurance● Corrected and resubmitted insurance claims● Handled insurance correspondence, claim adjustments, and voids ● Monitor and trend inconsistencies to report to management● Assisted in training new employees



Practice Management, Inc. - PMI

• Hospitals and Health Care
• 1 - 100 Employee

• Patient Account Representative

  • Apr 2007 - May 2009

  ● Posted insurance and patient payments ● Moved account credits to balances and submitted refunds● Inbound and Outbound patient service calls● Verified certificates of medical necessity and physician orders● Handled inner officer and outgoing mail● Covered receptionist desk when needed ● Posted insurance and patient payments ● Moved account credits to balances and submitted refunds● Inbound and Outbound patient service calls● Verified certificates of medical necessity and physician orders● Handled inner officer and outgoing mail● Covered receptionist desk when needed



Lowes

• Head Cashier

  • Jul 2005 - Apr 2007

  ● Monitored and oversaw the front-end staff ● Assign work to front end staff● Made sure all cashiers were current on training and tests● Handle patient complaints ● Resolve daily team conflicts ● Handled cash drawers and the safe ● Monitored and oversaw the front-end staff ● Assign work to front end staff● Made sure all cashiers were current on training and tests● Handle patient complaints ● Resolve daily team conflicts ● Handled cash drawers and the safe