Experience

The Pink Berets

• United States
• Mental Health Care
• 1 - 100 Employee

• Chief Operations Officer

  • Jul 2023 - Present

• Chief Devlopment Officer

  • Jun 2022 - Jul 2023



Merlo Consulting, LLC

• Business Consulting and Services

• Founder & Chief Executive Officer

  • Feb 2022 - Present

  Richmond, Virginia, United States



Reclaiming The Monument

• United States
• Artists and Writers

• Community Outreach & Organization Director

  • Feb 2022 - Jul 2023

  Richmond, Virginia, United States



Minority Veterans of America

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Chapter Leader

  • Jun 2020 - Jul 2023

  Richmond, Virginia, United States



Commonwealth of Virginia

• United States
• Government Administration
• 700 & Above Employee

• Co-Chair of LGBTQ+ Advisory Board

  • Jun 2022 - Mar 2023

  Richmond, Virginia, United States

• LGBTQ+ Advisory Board Member

  • Jul 2021 - Jan 2023

  Richmond, Virginia, United States



Virginia Pride

• Civic and Social Organizations
• 1 - 100 Employee

• President

  • Mar 2017 - Feb 2022

  Richmond, Virginia



MajorClarity

• United States
• Education Administration Programs
• 1 - 100 Employee

• Onboarding and Training Specialist

  • Sep 2018 - Dec 2021

  Richmond, Virginia

• Customer Success Manager

  • Sep 2018 - Jun 2020

  Richmond, Virginia Area


Elephant Insurance
• United States
• Insurance Carriers
• 200 - 300 Employee
• Customer Service Trainer

  • Oct 2015 - Sep 2018


CarMax

• Honduras
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Consultant

  • Sep 2014 - Jun 2015

  Midlothian, VA Interact with the customers to understand the qualities and features they wish to have in their cars and their budgets. Sound knowledge of different varieties of car models and their features. Efficient at understanding customer wants and estimating their preferences. Ability to find feasible solutions to manage uncertainties and risks.



TSA

• Belgium
• Public Relations and Communications Services
• 1 - 100 Employee

• Transportation Security Officer

  • Nov 2008 - Sep 2014

  Richmond, VA Ensuring the safety of the traveling public. Operating the X-ray, performing bag-checks as well as pat downs, checking boarding passes and I.D.s for any fraudulent anomalies. I deal with customer service and making sure the passengers have a good traveling experience while going through the security process. Utilized customer service skills on a daily basis and also acted as Passenger Support Specialist. Filed any grievances passengers might have had. Maintained awareness and focus in stressful… Show more Ensuring the safety of the traveling public. Operating the X-ray, performing bag-checks as well as pat downs, checking boarding passes and I.D.s for any fraudulent anomalies. I deal with customer service and making sure the passengers have a good traveling experience while going through the security process. Utilized customer service skills on a daily basis and also acted as Passenger Support Specialist. Filed any grievances passengers might have had. Maintained awareness and focus in stressful environment and situations. Trained new hires on job duties as well has helped them have a full understanding of the Standard Operating Procedures. Show less



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Automated Logistic Specialist

  • Aug 2003 - Aug 2007

  Preparing reports of equipment usage, operation and maintenance for over 10 divisions. Creating proficient spreadsheets using Microsoft excel for parts ordered and returned. Managed and supervised data inquiry generating reports, and parts received. Maintained reports on warehouse stock, requisitions and processed inventories. Trained soldiers in job duties.