Experience

David Phillips

• United Kingdom
• Furniture
• 100 - 200 Employee

• Customer Account Manager

  • May 2022 - Present



ADT UK & Ireland

• United Kingdom
• Security and Investigations
• 100 - 200 Employee

• Inbound Lead Management Advisor

  • Aug 2019 - May 2022

• Residential Security Sales Consultant

  • Nov 2020 - Mar 2021



Hair By Steph

• Colne, Lancashire, United Kingdom

• Senior Freelance Hair Stylist

  • Aug 2008 - Nov 2020

  Cover All Aspects Of Hairdressing Cover All Aspects Of Hairdressing



PrettyLittleThing.com

• United Kingdom
• Retail Apparel and Fashion
• 400 - 500 Employee

• Customer Service Team Leader

  • Oct 2017 - Aug 2019

  Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.



StonegateIT

• Haslingden

• Field Account Manager

  • Sep 2016 - Mar 2017

  •To promote and to develop channels for promoting StonegateIT products and services to new and existing customers. •Proactively identify and win new customers •Increase product holding of accounts within defined region •Responsible for planning, co-ordinating and delivery of regional based accounts •To actively develop new routes to market so that current and future targets can be achieved or exceeded. •Communicate effectively with all in order that both internal and external relationships are managed to the highest standard of professionalism •Provide MI to the Senior Management team in the form of monthly reports (dashboard) to provide updates on current business performance •Conduct and research competitor analysis •Maintain Excellent Levels of Product Knowledge •Demonstrate creativity in presentation, delivery and customer management style and delivery of results Show less



Sage

• United Kingdom
• Software Development
• 700 & Above Employee

• Sales Account Manager

  • Jan 2016 - Sep 2016

  To Manage and develop accountant relationships by effective prospecting and establishing excellent relationships. Understanding needs and offering suitable products and services based on those needs. Grow profitability and maximising revenue and unit generation through a combination of new business and retention by ensuring all Accountants and Bookkeepers within a designated area are confident and competent to use and resell Sage products. Hitting all personal targets and supporting the Head of internal sales as required. Covering the South of the UK managing a base between 600-700 existing Sage Accounts. Supporting accountants with software requirements for their practice and acquiring the most suitable software for their clients. Meeting monthly sales targets via up sell, cross-sell and sell through. Creating sales opportunities through data cleansing and account management. Building pipeline to achieve forecasts on a daily basis through call out lists and data profiling. Maintaining existing relationships. Achieving daily KPI’s. Show less



Sage UK

• Manchester, United Kingdom

• Customer Retention Advisor

  • Jun 2015 - Nov 2015

  - Support the achievement of team and departmental revenue and unit objectives - Ensure achievement of renewal targets. - To proactively retain and develop a defined base of customers - Consistently perform against KPI’s and Departmental Standards set - Maximise all cross sell opportunities - Take responsibility for maintaining their own product and procedural knowledge - Provide telephone sales support to both internal and external customers. - Ensure that feedback is relayed to Team Manager should any of the standards or procedures require change due to system or business requirements. - To provide accurate pricing and information across the range of products. - Pro-actively and re-actively provide/source technical product advice and guidance to customers (if required) Show less



Daisy Group

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Loyalty Advisor

  • Nov 2014 - Jun 2015

  • Performing inbound and outbound call activity • Establish a suitable resolution for both the customer and the business in a timely manner. • Identify opportunities to maximize growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams. • Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions. • Increase customer loyalty and reduce churn working in synergy with other departments. • Performing inbound and outbound call activity • Establish a suitable resolution for both the customer and the business in a timely manner. • Identify opportunities to maximize growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams. • Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions. • Increase customer loyalty and reduce churn working in synergy with other departments.



Tyco Integrated Fire & Security (UK & Ireland)

• United Kingdom
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• Customer Retention Advisor

  • May 2012 - Nov 2014

  Responsible for minimise customer attrition by Retaining customers through proactive and reactive customer touch points. Utilising The SAVE Matrix, balance of contract and other methods of retention. Extremely sales focused and customer orientated. Along with being self motivated, driven, enthusiastic and be able to build strong relationships and influence others. Exceed monthly targets to saving customers. Responsible for minimise customer attrition by Retaining customers through proactive and reactive customer touch points. Utilising The SAVE Matrix, balance of contract and other methods of retention. Extremely sales focused and customer orientated. Along with being self motivated, driven, enthusiastic and be able to build strong relationships and influence others. Exceed monthly targets to saving customers.