Experience

Designer Travel

• Leisure, Travel & Tourism
• 1 - 100 Employee

• Owner / Operator

  • 2015 - Present

  KEY ACHIEVEMENTS• Secured 12th position among 539 agents in 2018, previously, 19th position in 2017, and 67th position in 2016• Leveraged business management expertise and attained six-figure sales in 2016• Increased sales to seven figures in 2018• Received TravelOnly’s Rising Star Award as well as Top Producer for Palace Resorts in 2017.• Achieved President’s Club status and award and maintained Palace Resorts Top Producer title in 2018.RESPONSIBILITIES• Develop customized vacation packages, manage travel reservation, lead sales related operations, coordinate with clients, create invoices, and deliver customer service.• Conduct market research to identify new markets as well as design and execute omni-channel marketing campaigns.• Plan and organize trade shows, create print and web-based advertisements, write monthly newsletters, and build productive relations with all clients.• Focus on retaining clients by sending promotion emails.• Collaborate with staff to monitor the production of vendor booth at trade shows.• Train and motivate team members to enhance skills for productive results.• Manage HR operations, monitor operation of affiliates, conduct performance reviews, supervise accounts, administer budget, and control expenses.• Focus on increasing sales, meeting targets, developing business, maximizing client base, and review ROI.



IFSE Institute

• Canada
• Financial Services
• 1 - 100 Employee

• Marketing and Operations

  • 2003 - 2015

  KEY ACHIEVEMENTS• Built strong relations with corporate clients, such as London Life, Investors Group, Primerica, and others.• Designed and headed print and email marketing campaigns to increase enrolment.RESPONSIBILITIES• Supervised three to five employees, delivered customer service, collaborated with students and corporate clients via telephone/email, managed accounting related functions.• Reviewed and graded exams as well as released grades and certificates to clients.• Coordinated with IT department regarding creation of website and other projects.• Developed scripts for website testing and created Q&A Log.• Coached new and existing employees to improve skills set.• Communicated with suppliers for arranging events and booking conference space.