Stephanie Mavac

Customer Service Specialist (level 2)/Gestionnaire Client Grand Compte at Orange Business Services
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Contact Information
us****@****om
(386) 825-5501
Location
Mauritius, MU
Languages
  • English -
  • French -
Skills

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Credentials

  • Content Marketing Certification
    HubSpot Academy
    Jul, 2020
    - Oct, 2024

Experience

  • Orange Business Services
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Specialist (level 2)/Gestionnaire Client Grand Compte
      • Oct 2018 - Present

      -mobile fleet management -customer relationship management-monitoring SLAs-problem analysis and solving-fostering digitalization

    • Customer Service Specialist (level 1)
      • Apr 2016 - Oct 2018

      -processing tasks according to pre-defined processes-purchase order validation-using a team approach to solve problems -handling complaints

  • Digital4Business
    • France
    • Information Technology & Services
    • 1 - 100 Employee
    • Asset Manager
      • Jun 2015 - Feb 2016

      -Helpdesk-Incident management-Improving customer satisfaction with mobile applications -Helpdesk-Incident management-Improving customer satisfaction with mobile applications

Education

  • University of Technology Mauritius
    Master, Communication et relations publiques
    2021 - 2023
  • University of Technology, Mauritius
    Bachelor of Arts (BA), Communication
    2012 - 2015
  • Loreto college curepipe
    2010 - 2011
  • loreto college saint pierre
    2005 - 2009

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