Stephanie Littlewood
Technical Account Manager at Fairphone- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Dale Evans
Stephanie is diligent and focused on delivering. Her careful planning and attention to detail ensures that she can be relied on to get the job done without losing sight of customer requirements. Stephanie always goes the extra mile in a professional manner. Stephanie has always been a pleasure to work with, she is very organised and a great leader.
Flori Dubic
My initial interaction with Stephanie took place approx. 12 years ago, when Stephanie was one of Optus' Mobile Product Development Managers working closely with other stakeholders within the business to understand our requirements for new products and developments. This was followed by a series of high visibility projects as part of our Digital Transformation strategy with Stephanie taking responsibility for acting as a liaison between the business and the technical teams to facilitate our transition to new platforms and business support systems. Steph did an excellent job in this position, always willing to offer her assistance to both internal and external stakeholders and at the same time building excellent rapports with all parties impacted by specific projects. During this time, Steph played a crucial role in driving our transformation strategy, identifying risks and issues together with the corresponding mitigation plans. I would highly recommend Steph as a product expert, excellent communicator and influencer at senior levels.
Dale Evans
Stephanie is diligent and focused on delivering. Her careful planning and attention to detail ensures that she can be relied on to get the job done without losing sight of customer requirements. Stephanie always goes the extra mile in a professional manner. Stephanie has always been a pleasure to work with, she is very organised and a great leader.
Flori Dubic
My initial interaction with Stephanie took place approx. 12 years ago, when Stephanie was one of Optus' Mobile Product Development Managers working closely with other stakeholders within the business to understand our requirements for new products and developments. This was followed by a series of high visibility projects as part of our Digital Transformation strategy with Stephanie taking responsibility for acting as a liaison between the business and the technical teams to facilitate our transition to new platforms and business support systems. Steph did an excellent job in this position, always willing to offer her assistance to both internal and external stakeholders and at the same time building excellent rapports with all parties impacted by specific projects. During this time, Steph played a crucial role in driving our transformation strategy, identifying risks and issues together with the corresponding mitigation plans. I would highly recommend Steph as a product expert, excellent communicator and influencer at senior levels.
Dale Evans
Stephanie is diligent and focused on delivering. Her careful planning and attention to detail ensures that she can be relied on to get the job done without losing sight of customer requirements. Stephanie always goes the extra mile in a professional manner. Stephanie has always been a pleasure to work with, she is very organised and a great leader.
Flori Dubic
My initial interaction with Stephanie took place approx. 12 years ago, when Stephanie was one of Optus' Mobile Product Development Managers working closely with other stakeholders within the business to understand our requirements for new products and developments. This was followed by a series of high visibility projects as part of our Digital Transformation strategy with Stephanie taking responsibility for acting as a liaison between the business and the technical teams to facilitate our transition to new platforms and business support systems. Steph did an excellent job in this position, always willing to offer her assistance to both internal and external stakeholders and at the same time building excellent rapports with all parties impacted by specific projects. During this time, Steph played a crucial role in driving our transformation strategy, identifying risks and issues together with the corresponding mitigation plans. I would highly recommend Steph as a product expert, excellent communicator and influencer at senior levels.
Dale Evans
Stephanie is diligent and focused on delivering. Her careful planning and attention to detail ensures that she can be relied on to get the job done without losing sight of customer requirements. Stephanie always goes the extra mile in a professional manner. Stephanie has always been a pleasure to work with, she is very organised and a great leader.
Flori Dubic
My initial interaction with Stephanie took place approx. 12 years ago, when Stephanie was one of Optus' Mobile Product Development Managers working closely with other stakeholders within the business to understand our requirements for new products and developments. This was followed by a series of high visibility projects as part of our Digital Transformation strategy with Stephanie taking responsibility for acting as a liaison between the business and the technical teams to facilitate our transition to new platforms and business support systems. Steph did an excellent job in this position, always willing to offer her assistance to both internal and external stakeholders and at the same time building excellent rapports with all parties impacted by specific projects. During this time, Steph played a crucial role in driving our transformation strategy, identifying risks and issues together with the corresponding mitigation plans. I would highly recommend Steph as a product expert, excellent communicator and influencer at senior levels.
Experience
-
Fairphone
-
Netherlands
-
Computers and Electronics Manufacturing
-
100 - 200 Employee
-
Technical Account Manager
-
Jul 2021 - Present
-
-
-
Optus
-
Australia
-
Telecommunications
-
700 & Above Employee
-
Mobile Business Stream Manager - Tech Plan (Unity)
-
2016 - Jul 2019
Digital transformation programme to implement a new Business Support System (BSS) with enhanced ordering APIs, CRM, billing and product catalogue capabilities giving Service Providers (SPs) more flexibility and control in conducting business with Optus Wholesale.• Represented the Business within core teams providing subject matter expertise on all selected Release deliverables including requirements gathering, solution design, testing, training and launch. • Worked closely with the Customer Marketing team, Account Management team and Service Providers to maintain business continuity.• Managed timely and accurate communication into the business and customers. Show less
-
-
Wholesale Mobile Product Development Manager
-
2011 - 2016
4G Productisation, OSS Platform transformation, Network Platform transformation.• Managed new Product definition and specification through lifecycle including Senior Leadership engagement.• Reviewed Key Performance Indicators, gap analysis and operating strategy against Annual Operating plan. Developed contingencies where necessary.• Lead for Optus Wholesale Marketing engagement in complex new mobile partner initiatives including scoping, business case, investigation, build and launch. Show less
-
-
Wholesale Service Manager, IT Operational Support
-
2008 - 2011
• Managed a team of Systems Analysts, Project Managers and Test Manager.• Integrated new customers from contract signing through to moving them into production including training.• Provided Operational support of existing mobile service providers in a Tier2/Tier3 technical support including after hours.
-
-
Wholesale Mobile Operational Project Management and Support
-
2006 - 2008
• Project Management of the Integration and Operational Support of new mobile Service Providers into Optus Wholesale for Prepaid and Post-paid functionality. • Interfaced to IT to escalate and resolve critical system bugs and associated issues.• Communicated IT system changes and system implementations that affected mobile service providers.
-
-
IT Solution Designer/Business Analyst
-
2005 - 2006
• Responsible for quality requirements from capture to delivery.• Developed documents including IT Technical Scope, Detailed Requirement Specs, Solution Design, Requirements Traceability Matrix, Service Level Agreements, Interface contracts and Disaster Recovery Plans and Training documents.
-
-
IT Operations Analyst Systems Support Specialist
-
2000 - 2005
• Provided user system support, direct Tier 2 and Tier 3 user technical support and system and release management.• Facilitated solution workshops, user forums and core team meeting with attendance from Vendors, Regulatory and internal business units.
-
-
Education
-
1995 - 2005
Macquarie University
BSc, Microbiology, Biodiversity, Animal Behaviour, Chemistry, Biology
Community
