Operations Associate

• Dec 2017 - Present

Customer Service Associate

• Apr 2013 - Sep 2018

-Trains new associates on sales floor responsibilities-Recovers merchandise on sales floor for visually appealing displays-Assists customers in finding products best suiting their needs -Trains new associates on sales floor responsibilities-Recovers merchandise on sales floor for visually appealing displays-Assists customers in finding products best suiting their needs

Marketing Intern

• Mar 2017 - May 2017

-Created marketing strategies to attract students to the coffee shop-Created guidebook to inform employees, volunteers, and customers about The HUB's operations-Designed info sheet about coffee supplier (see below)-Ensured all customers received high-quality service-Managed coffee shop & volunteers when the supervisor was not present -Created marketing strategies to attract students to the coffee shop-Created guidebook to inform employees, volunteers, and customers about The HUB's operations-Designed info sheet about coffee supplier (see below)-Ensured all customers received high-quality service-Managed coffee shop & volunteers when the supervisor was not present

Marketing Intern

• Jan 2017 - Mar 2017

-Interacted with physicians to determine eligibility/gain approval in patient health-Communicated wish-granting process to patients and their families-Identified prospects from surrounding counties to improve community involvement in Make-A-Wish-Developed relationships with organizations from surrounding counties to gain sponsors-Applied for financial grants from corporations supplying funds directly to the wishes of local children-Updated community calendars to market fundraising events and maximize donations-Assisted in the planning/preparation for fundraising events-Promoted the mission of Make-A-Wish Scranton on social media pages-Developed relationships with schools in twelve counties to gain referrals from guidance counselors-Trained on the concept of cause-related marketing: effective in non-profits and medical organizations-Managed inventory for the Scranton office and updated corresponding database-Learned how to properly manage volunteers from various locations in Pennsylvania-Participated in NEPA Match Day and communicated mission with other non-profits in the area-Conducted research on local hospitals to increase amount of wishes granted-Completed general office work and greeted visitors as needed