Stephanie Kent
Sales and Marketing Manager, YouTube Channel Manager at TheReptarium- Claim this Profile
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Sprinklr Ads Analyst Pro
SprinklrJan, 2022- Oct, 2024 -
Sprinklr Marketing Research Analyst Pro
SprinklrJan, 2022- Oct, 2024 -
Six Sigma White Belt
Aveta Business InstituteOct, 2016- Oct, 2024 -
Social Media Marketing
HubSpotJun, 2021- Oct, 2024 -
Business Fundamentals Certification
ShopifyJan, 2020- Oct, 2024
Experience
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TheReptarium
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United States
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Entertainment Providers
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1 - 100 Employee
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Sales and Marketing Manager, YouTube Channel Manager
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Jan 2017 - Present
Multi-brand manager responsible for monitoring and providing expertise on e-commerce and social media platforms. Areas of Expertise: Shopify E-commerce & Point of Sale, Constant Contact Email Marketing, YouTube Creator Studio, Google Analytics/Adwords, Facebook, and Instagram.Our Brands & Why I Love Them: “Brian Barczyk” YouTube Channel - daily vlog channel on YouTube that looks to inspire followers to fall in love with reptiles and educate others.YouTube.com/BrianBarczykBHB Reptiles - Our reptile breeding facility that specializes in Ball pythons, Colubrids, Geckos and Boas. It is always a magical experience to connect customers and their families with a reptile that will bring joy for years to come.BHBReptiles.comThe Reptarium - We Go Beyond The Enclosure! Michigan’s favorite interactive reptile zoo and awarded Macomb County’s Hidden Gem for 2020. 2021 is an extremely exciting year as we are preparing to double our square footage.TheReptarium.comReptile Army - An apparel company looking to connect like-minded reptile lovers and give back to the hobby with 10% off every purchase going towards the United States Association For Reptile Keepers. ReptileArmy.com
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BHB Enterprises
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South Africa
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Assistant to Owner
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Oct 2014 - Dec 2016
BHB Reptileswww.bhbreptiles.comUtilize Shopify to track consumer online orders and adjusting inventory for ecommerce site.Manage and provide exceptional customer service for all inbound calls- consumer & wholesale.Generate shipping labels for FedEx (FedEx Ship Manager) and USPS (Stamps.com)Create consumer sales receipts and invoices in Quickbooks Manage the fulfillment of consumer orders- daily packing lists and packaging Develop a newsletters and distribute to existing email subscribers with Constant Contact.Write text and design html product ads.Use Adobe Photoshop to make banner, social media and website ads for seasonal promotions and customer attraction.Lead the planning and management of the Deal Of The Day feature on the website. Attend Trade Shows selling products and connecting with other industry leaders. AnimalBytesTV (Youtube Channel) - Subscribe! www.youtube.com/animalbytestvDesign and evaluate video thumbnails to increase CTRAdd tagging and detailed video descriptions to improve SEO. Increase retention rates by inserting cards and annotations.Insert pre, mid and post rolls where necessary for video monetization.Create video campaigns for top performers with Google Adwords to drive traffic. Utilized the branding watermark as an opportunity to increase subscriber base.Track demographics with Google Analytics AnimalBytesTV (Facebook) - https://www.facebook.com/AnimalBytesTVCreate Facebook posts that drive fan engagement.Track analytics and re-adjust strategy to broaden demographic Assist with planning and campaigns on the following Facebook pages (BHB Reptiles, SnakeBytesTV, Brian Barczyk and Timberline Live Pet Food). Additional Responsibilities* Experienced with international small freight shipments and preparing ATA Carnets.
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Wolverine World Wide
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Canada
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Textile Manufacturing
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Consumer Relations Associate Specialist
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Apr 2013 - Nov 2013
Filed and documented incoming credit memos daily Simultaneous communication with multiple consumers via phone and chat in English and Spanish.Developed and maintained knowledge on product information for all Wolverine Worldwide brands. Handled inbound customer calls referring to warranty and .com orders on all brands.Assisted retail department by resolving shipping errors on .com orders and placing outbound calls to Wolverine Worldwide shipping partners. Filed and documented incoming credit memos daily Simultaneous communication with multiple consumers via phone and chat in English and Spanish.Developed and maintained knowledge on product information for all Wolverine Worldwide brands. Handled inbound customer calls referring to warranty and .com orders on all brands.Assisted retail department by resolving shipping errors on .com orders and placing outbound calls to Wolverine Worldwide shipping partners.
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Peoplelink Staffing Solutions
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United States
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Staffing and Recruiting
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200 - 300 Employee
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Consumer Relations Specialist
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Apr 2012 - Apr 2013
Develop and maintain knowledge on product information for all Wolverine Worldwide brands. Handle inbound consumer calls referring to warranty and .com orders on all brands.Assist retail department by resolving shipping errors on .com orders and placing outbound calls to Wolverine Worldwide shipping partners. Develop and maintain knowledge on product information for all Wolverine Worldwide brands. Handle inbound consumer calls referring to warranty and .com orders on all brands.Assist retail department by resolving shipping errors on .com orders and placing outbound calls to Wolverine Worldwide shipping partners.
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Silent Observer
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United States
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Intern Program Coordinator
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Mar 2012 - May 2012
Posted and promoted charity events via FacebookIncreased social media presenceAttended event planning meetings Posted and promoted charity events via FacebookIncreased social media presenceAttended event planning meetings
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Macomb County Department of Planning & Economic Development
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United States
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Government Administration
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1 - 100 Employee
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Economic Development Intern
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Jul 2011 - Dec 2011
Consulted Small Business & Technology Development Center clients with business and marketing plans, market research, supply chain management, and act as a liaison to other organizations.Prepared detailed reports and filings for Macomb County Economic Development clients in regards to site selection (CoStar & CiPix), tax abatement applications, market research, and other client needs.Coordinated for 4M meetings (Macomb County, MEDC, MiWorks!, and MCC-MTEC).Attended state government and industry meetings to keep updated on new programs and initiatives on the state level.Developed and maintained databases for Economic Development Specialists.
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Holland Home
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Certified Nursing Assistant
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Nov 2009 - Sep 2011
Provided patients with routine daily nursing care in accordance with state requirements. Observed and reported data regarding patient care accurately. Provided patients with routine daily nursing care in accordance with state requirements. Observed and reported data regarding patient care accurately.
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Aquinas College
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United States
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Higher Education
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1 - 100 Employee
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Assistant Supervisor Aquinas Fund Phone Center
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Jan 2010 - May 2010
Experienced with cold calling Updated and tracked alumni records and pledgesMeet and exceeded weekly targeted pledge goals. Supervised students and assisted with training and team-building projects. Assisted with caller evaluation and provided feedback to call center manager. Experienced with cold calling Updated and tracked alumni records and pledgesMeet and exceeded weekly targeted pledge goals. Supervised students and assisted with training and team-building projects. Assisted with caller evaluation and provided feedback to call center manager.
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Student Caller
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Sep 2008 - Dec 2009
Experienced with cold calling Updated and tracked alumni records and pledgesMeet and exceeded weekly targeted pledge goals. Experienced with cold calling Updated and tracked alumni records and pledgesMeet and exceeded weekly targeted pledge goals.
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Education
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2008 - 2015
Aquinas College
Bachelor's degree, Business with Focus in Marketing -
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Cardinal Mooney Catholic
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