Stephanie Jones

Director of Client Success at EDvera
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Location
Columbus, Ohio Metropolitan Area

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Director of Client Success
      • Oct 2022 - Present
    • Netherlands
    • IT Services and IT Consulting
    • Digital Product Marketing Associate
      • Jan 2019 - Oct 2023

      Digital Product Marketing, Associate • Promote the features of the Commercial Banking client platform to current clients to increase solution adoption • Coordinate quarterly and monthly line of business product releases with more than 10 solution owners • Collaborate with internal stakeholders to provide solution training and support for sales and service • Maintain and create more than 60 pieces of product collateral for training, sales, and client support • Assist in client migrations and support change management efforts to move clients from an outdated technology experience to receive a new solution • Manage and test monthly enhancements to the Commercial and Business Banking demo sites to ensure accuracy and functionality Show less

    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Product Manager, Product and Services Marketing, Medical Data & Analytics
      • Jun 2015 - Jan 2019

      • Partner with Solution Owners on creation and execution of 20 pages of web content and over 75 pieces of training materials and other collateral to increase solution utilization and adoption within internal sales organization• Responsible for the creation and maintenance of Marketing Team communication calendar and metrics reporting• Maintain and execute quarterly content review for all Data & Analytics (D&A) shared stakeholder materials and sites• Collaborate to plan annual Sales Meeting, Analytics Fair, and ad-hoc meeting presence, theme and content for Data & Analytics• Provide ad-hoc marketing consultation support to extended teams, within the enterprise • Assisted in planning, and successful execution, of enterprise-wide Marketing Showcase as lead for all logistics tasks• Assisted in the creation and implementation of Marketing Team branding standards• Collaborated to create and implement the SharePoint style guide for the Marketing Team Show less

    • Sr. Specialist, Local Store Marketing
      • Aug 2012 - Jun 2015

      •Facilitated implementation and launch of team specific web based content and document management tool, in 90 days•Completed in-house training to gain working knowledge of SiteCore, a website building content management system, to assist in transition of 800 customer websites, in 4 months time•Modified and refined team billing process to reduce lost profits and increase customer tracking•Provided support to Marketing Managers to maintain and enroll approximately 1,000 customers on Local Store Marketing solution services•Tested and modified the functionality of the Pharmacy Health Connect Smartphone app, prior to the launch of a 30 customer test pilot •Maintained monthly financials by billing for several programs, processing vendor invoices and monitoring monthly expenses while adhering to a pre-established budget•Coordinated the transfer of existing Local Store Marketing customers from old programs and billings to new codes to ensure billing accuracy Show less

    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Marketing, Public Relations, and Communications Coordinator
      • Jan 2012 - Aug 2012

      •Developed and implemented marketing strategies and efforts coordinating with overall marketing plan and budget •Coordinated re-design of four websites in an effort to maximize Search Engine Optimization (SEO) and customer experience •Monitored business sales/leads to adhere to a 30% conversion rate and coordinated with business manager to meet sales goals •Tasked with creating, implementing and executing overall brand and marketing plans through brand awareness and direct marketing initiatives Show less

    • United States
    • Higher Education
    • 1 - 100 Employee
    • Marketing Assistant
      • Jun 2011 - Jan 2012

      •Assumed duties of Director of Marketing while she was out on maternity leave•Created and submitted advertisements for several monthly publications pertaining to the fields of Real Estate, Insurance, and Mortgage•Monitored and updated websites for accuracy, customer experience, and state compliance•Updated social media outlets to drive traffic and inform page followers of company events and program offerings•Promoted college events and activities through signage and other promotional materials Show less

    • Student Services Associate
      • May 2009 - Jun 2011

      •Marketed and sold educational programs to prospective students - recognized as leading sales person in total revenue and margins.•Created monthly and quarterly schedules for Hondros College Facilities to ensure proper staffing•Provided training support for new hires in areas of educational programs, site management and event coordination•Managed campus schedule for all Hondros College Columbus Facilities to maintain optimal efficiency •Coordinate and plan Hondros College recruiting events with 15 local Real Estate Agents •Responsible for submitting student rosters to the Ohio Department of Insurance•Accountable for performing fingerprinting and background services for the general public Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Head Student Manager
      • Jan 2006 - May 2009

      •Supervised 7 student managers •Provided interface between students and management •Assisted in the interviewing and hiring process for student employees •Mentored and coached student managers/student employees and documented disciplinary action •Accountable for tracking receipt of goods •Responsible for balancing two cash drawers per shift •Responsible for training new student stockers and cashiers •Supervised five student stockers and cashiers •Supervised 7 student managers •Provided interface between students and management •Assisted in the interviewing and hiring process for student employees •Mentored and coached student managers/student employees and documented disciplinary action •Accountable for tracking receipt of goods •Responsible for balancing two cash drawers per shift •Responsible for training new student stockers and cashiers •Supervised five student stockers and cashiers

Education

  • Miami University
    Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
    2005 - 2009
  • MIAMI UNIVERSITY - John E. Dolibois Center Luxembourg

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