Experience

Sheridan

• United States
• Printing Services
• 100 - 200 Employee

• Customer Service Representative

  • Nov 2021 - Present

  Field incoming inquiries from potential clients, anticipating needs to exceed expectations Manage accounts ranging from self publishers to large corporations, providing the same top tier support regardless of size Enter work into production, communicating with multiple departments Follow work through production, ensuring the highest level of quality through each step Resolve client dissatisfaction rapidly, ensuring all communication ends on a high note and client feels heard Show less



ACQUIRE MENTAL HEALTH CLINIC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Office Manager

  • Nov 2020 - Aug 2021

  Organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. Intake and schedule new clients based on need and availability. Coordinate mailing, shipping, supplies, bills and errands. Manage multiple provider schedules, calendars, and messages between provider and client. Ensure filing systems are maintained and current. Gather insurance information and process claims. Communicate with other treatment facilities, insurance companies, and county/state agencies regarding client intake and progress. Ensure HIPAA and other statutes are followed to state, federal, and regulatory standards. Show less