Experience

Physicians' Clinic of Iowa
• United States
• Hospitals and Health Care
• 1 - 100 Employee
• Certified Coder

  • Aug 2021 - Present

St Lukes
• United States
• Medical Practices
• Financial Counselor

  • Sep 2016 - May 2022


U.S. Cellular

• United States
• Retail

• Business Escalation Queue

  • Apr 2010 - Aug 2016

  -Assist with correcting issues that cannot be fixed while representatives are on phone due to system issues. -Work independently with little supervision. Ability to prioritize work and multitask as needed if escalated issues arise. -Communicate with our 3rd party vendor whom created our billing system to help resolve customers’ issues. -Coordinate with all departments to find solutions for customers’ needs. -Place calls, send emails and texts to customers and representatives once their issues are corrected to follow-up. -Identify trends of issues that have been occurring and causing issues. Report these issues to leaders. -Staying up to date on all business practices and use available resources to find needed information. Show less



GEICO

• United States
• Insurance
• 700 & Above Employee

• Customer Sevice Rep

  • Mar 2007 - Apr 2010

  - Answer phones and respond to policyholder requests with excellent customer service. - Provide policyholders with product and service information. -Identify, research and resolve policyholder problems. - Provide the first line of underwriting to ensure that policyholders are receiving the most accurate rates for the risk. - Ability to adapt to changes in processing to execute job according to company policy. - Attend training to further develop knowledge and skills needed to succeed. Show less



Hy-Vee

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Service Clerk

  • Dec 1999 - Mar 2010

  - Provide quality customer service, conflict resolution and maintain a professional demeanor between customers, vendors and fellow employees. - Proven ability to work in an environment requiring sound multitasking skills including: Ticketmaster, One-Hour Photo, Lottery, Western Union, Check Cashing and excellent Customer Service. - Train managers and other employees in the different areas of the customer service department. - Knowledge in many of the departments within the store including: General Merchandise, Health and Beauty, Casual Dining, Wine and Spirits, Frozen and Dairy Departments. Show less