Experience

Kijiji Canada

• Canada
• Technology, Information and Internet
• 200 - 300 Employee

• Kijiji Customer Support Supervisor/VOC analyst position

  • Sep 2020 - Present

  Overseeing Customer Service Agents and ensuring quality service. Updating protocols to ensure faster resolution times and cementing Standard Operating Procedures. Consistent contact with the technical and product teams regarding issues customers are encountering and clarifying the information required to assist them in the resolution of said problems Overseeing Customer Service Agents and ensuring quality service. Updating protocols to ensure faster resolution times and cementing Standard Operating Procedures. Consistent contact with the technical and product teams regarding issues customers are encountering and clarifying the information required to assist them in the resolution of said problems



Group DMS

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Administrative Project Manager

  • Sep 2016 - Feb 2017



Amerisource Bergen

• St. Laurent

• Therapy Coordinator

  • Mar 2014 - Jul 2014

  -Assisting patients with getting coverage, finding pharmacies and injection clinics for a specialty medication. Also assisted doctors in filling out paperwork and renewing the insurance coverage and prescriptions for these same patients. -Assisting patients with getting coverage, finding pharmacies and injection clinics for a specialty medication. Also assisted doctors in filling out paperwork and renewing the insurance coverage and prescriptions for these same patients.



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Client Care Representative

  • Jun 2013 - Nov 2013

  Decided to try something new in the hopes of obtaining new skills and a better understanding of the customer service industry. Decided to try something new in the hopes of obtaining new skills and a better understanding of the customer service industry.



Dorel Asia

• Montreal-North, Quebec, Canada

• Administrative Assistant and Customer Care Representative

  • Jan 2011 - Jun 2013

  January 5th, 2011 to June, 2013: • Assisted clients with answers to questions via telephone and e-mail about Dorel Asia products along with placing orders for replacement pieces when necessary. • Ensured the proper information is sent for oversized and special orders to companies along with updating the statuses of these orders. • Filed away completed paperwork and registering products for clients. • Aided in finding solutions for facilitating policies and systems in order to ensure the best services to clients. Show less



Management Institute of Canada (MIC)

• Education Administration Programs
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2010 - Oct 2010

  • Assisted students with enrollment, payment and general information, • Updated student files and followed up on documents needed for final graduation • Aided in proofreading and editing the online university catalogs, faculty and student handbooks for accreditation purposes alongside the vice-president. • Assisted students with enrollment, payment and general information, • Updated student files and followed up on documents needed for final graduation • Aided in proofreading and editing the online university catalogs, faculty and student handbooks for accreditation purposes alongside the vice-president.



Lash Media

• Montreal, Canada Area

• Administrative Assistant /Receptionist

  • May 2010 - Jun 2010

  • Worked as a receptionist/ administrative Assistant • Assisted clients on the phone with information on projects and contracts and ensured that they spoke with the right sales associate. • Updated the company’s website. • Wrote and edited proposals. • Set up the office Vox system. • Kept record of sales staff in regards to their calls and clients. • Worked as a receptionist/ administrative Assistant • Assisted clients on the phone with information on projects and contracts and ensured that they spoke with the right sales associate. • Updated the company’s website. • Wrote and edited proposals. • Set up the office Vox system. • Kept record of sales staff in regards to their calls and clients.



Prestige Media Corporation

• Montreal, Canada Area

• Administrative Assistant

  • Oct 2009 - Apr 2010

  • Worked as a receptionist/Administrative Assistant • Assisted clients on the phone with information on projects and contracts and ensured calls were properly transferred based on need. • Had Invoicing, Payroll, Contracts, Accounts Payables and Accounts Receivables responsibilities. • Distributed mail. • Letter writing and researching company information. • Ensuring office supplies were available and ordering more supplies for the company. • Worked as a receptionist/Administrative Assistant • Assisted clients on the phone with information on projects and contracts and ensured calls were properly transferred based on need. • Had Invoicing, Payroll, Contracts, Accounts Payables and Accounts Receivables responsibilities. • Distributed mail. • Letter writing and researching company information. • Ensuring office supplies were available and ordering more supplies for the company.



Les Appartements Lacite and Madikap

• Montreal, Canada Area

• Receptionist

  • Oct 2008 - Sep 2009

  October 2008 –September 2009: • Worked as Receptionist • Assisted Tenants in over 1050 apartments on the phone with service demands, apartment information and transfers of call to the appropriate departments • Scheduled appointments for the director and sales agents, • Distributed mail • Data entry The hours were usually 8:30am – 6pm (7pm during the summer hours) which demonstrates that hours are never an issue if the need arises. In June of 2009, I was transferred to the head office Madikap • Worked as Receptionist • Assisted clients on the phone with general information • Scheduled appointments for the president • Filed, organized and invoiced gym members • Wrote letters • Had the responsibility of credit card processing and pre-authorized payments using bank information. Show less