Customer Support Specialist

• Jun 2021 - Present

District Manager

• Sep 2020 - Jun 2021

Make up to 50-60 cold call dials a day to targeted lists of companies within a protected geographical territory.Target key decision makers in businesses to identify payroll, HR, 401K, and workers compensation needs.Collaborate with other departments and manage customer relations in Salesforce to ensure clients are getting thebest service.Uncover and anticipate clients needs and pain points and align them to the best solution.

Complex Sales Coordinator

• Apr 2019 - Apr 2020

Planned up to 3-5 meetings a week per property to hit monthly catering and meeting rental quota.Coordinated with meeting clients on all meeting details to provide service beyond their expectations.Consistently upsold groups with meeting space, food and beverage, and audio-visual components to provide more.revenue for the hotel.Managed client questions and problems effectively and in a timely manner.Followed up with clients to create a long-term relationship and retain the business using SalesPro.

Travel Agent

• Feb 2018 - Apr 2019

Developed and maintained outstanding relationships with clients and exceeded their expectations for customerservice while securing their travel arrangements.Carefully listened to and assessed clients' needs in order to create a match for their vacation plans.Informed clients with destination awareness including general information, tips, sightseeing, and tour information.Collected surveys from past clients to provide a means for feedback and retention.

Front Desk Agent

• Sep 2017 - Jan 2018

Provided guest services by solving problems, satisfying requests, operating the phone, organizing arrival and departure bills, reservations, and security.Presented guests with information regarding hotel services, amenities, tourist events, and attractions.Organized employee schedule and ordered front desk market inventory.Worked with other departments to communicate customer needs.

Management Intern

• Jun 2017 - Aug 2017

Performed facility walkthroughs to assess cleanliness and preparedness at beginning and end of shifts.Completed restaurant opening and closing procedures and managed deposits.Handled customer complaints in an efficient and effective manner.Assisted team members in stressful and high peak times at the restaurant.

Phonathon Ambassador

• Dec 2014 - May 2017

Talked to a variety of alumni and parents of students to solicit funds for scholarships and other university needs.Responded quickly and effectively to questions and comments.Learned new computer programs and skills.Earned incentives for reaching fundraising goals.

Recreation Intern

• May 2016 - Jul 2016

Advised guests with any questions or concerns around the property.Hosted poolside games and contests in front of crowds in and around the pool using a microphone.Ran small carnival games and competitions at special events on the property.Supervised a kids camp that had a different theme every night.