Account Manager

• Oct 2019 - Present

Contract Sales Manager

• Jun 2019 - Oct 2019

We work with national chains, and indvidually owned business in the hospitality industry to provide American made, beautiful interior furniture. Thos Moser creates strength and beauty taylored to your unique design ideas.

Sales Operations Manager

• Jan 2017 - Jun 2019

Managing day to day operations providing architectural products and “guest experience delivery” solutions for the most respected multi-site national accounts in the convenience, hospitality, healthcare, higher education & retail market segments. Assistance in facilitation of MFG driven national installation programs for all the products and equipment my agency represents based on your specific needs and budgets.

Account Manager

• Mar 2013 - Jan 2017

Responsible for all new projects from startup to completion for large contractual customers in the beauty products/OTC industry. This includes setting up initial documentation such as artwork, bill of materials, components, formulations, and quoting; verification of plants ability to manufacture which includes review of machine parts, labor, and general manufacturing procedures; Project planning which includes scheduling of in-house trials with customers based on time lines, materials & agreed costing and ensuring all departments can accommodate set dates for materials, lab work, production and related. Reporting weekly to executive management on tracking for customer launches, meeting weekly with customers to discuss upcoming and ongoing projects, working with quality to ensure all controlled documents are current & accurate, appropriate testing is occurring internally, as well as external lab testing

Customer Service Manager

• Jan 2012 - Jan 2013

Managed inside customer service team for a beauty/OTC products manufacturer. Worked direct with supply chain/new projects to ensure materials/trials were implemented in coordination with production line time. Met weekly with customers to discuss materials, forecasting, weekly production, issues and create resolution as needed. Met with production/scheduling to verify planning for production daily/weekly. Maintained daily order reports, customer based reports and end of month reporting to executive staff for forecasts, on time and in full, and related. Assisted with projects as needed by Senior Director of Sales & Supply Chain

Director Sales Operations

• Jul 2010 - Jan 2012

Managed day to day U.S. business operations for a commercial quartz tile flooring company produced in China. This included directing the plant on material orders, managing logistics of importation into the United States, warehouse & distribution out of Chicago IL, handling customer orders, all back office accounting related work, hiring/managing all vendor relations, assisting with marketing material development and distribution, assisted sales team hiring and training. Handled technical documentation, testing and claim related issues.

Director Sales Operations/Technical Services

• Apr 2004 - Jul 2010

Managed inside sales team. Assisted VP of Sales/Marketing with outside sales force, both domestic & international, assisted with marketing materials, sample program, and attended all trade show venues on behalf of the company. Managed CRM programs, custom product program that included 3rd party relations for joint ventures. Created & administered product knowledge for internal & external use. Managed all claims on behalf of the company. Assisted accounting dept. with collections, account set up as needed. Participated with research & development for new product or roll outs. Attended all production meetings and worked with teams to ensure KPI's were on target and met and help create resolution when needed. Worked on various projects through-out tenure as directed by CEO/Owner.