Experience

Network Capital

• United States
• Financial Services
• 100 - 200 Employee

• Senior Mortgage Banker

  • Nov 2015 - Present



2MaxTax Accounting Services

• Atlanta, GA

• Tax Specialist

  • Jan 2015 - Present

  Assist customer's with maximizing their tax return. Ask the necessary probing questions, to give our customer's the biggest refund they deserve. Provide my customer's with the best customer service they have ever received. Present myself to my co-workers as a role model. Conduct weekly meetings to discuss strategies on gaining more market share. Constantly market myself and the value of my company, anywhere I go. Role play with co-workers, and constantly work as a team player to make sure we are all successful. Show less



United Acceptance, Inc.

• Smyrna, GA

• Receptionist/ Accounts Recievable/ Accounts Payable

  • May 2014 - Jan 2015

  Posted accounts receivable throughout the week. I was the only one other then the office manager who had the knowledge to take place of the payment administrator when she was absent. I was the first point of contact for the customer's when they came into the office. Ordered, and distributed supplies. Sent UPS, and FedEx packages. Distributed USPS mail. Reviewed files, and ensured they were scanned into share point prior to giving the ok to file. Audited files to make sure they had the correct information pertaining to the data. Paradata was the main software used that carried all the customer's data. Created notices for the office when needed. Printed, and sent out batch letters daily to customers for multiple reasons. I was in charge of the stamp machine for the company. I was always ready and available for my office manager for different tasks she needed help on. I always assisted all administration with any support that I could provide to ensure there were no delays in funding our dealerships. While working with United Acceptance, Inc. I implemented three different processes that will ultimately save the company millions of dollars within the first 10 years. Show less



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Quality Assurance Representative

  • Mar 2012 - Apr 2014

• Quality Assurance Representative

  • 2009 - 2014

  -Performs assessment measures of sales representative interactions with customers-Score service based on calibrations previously set by my team with our program clients-Assure scores are consistently within a 5 percent deviation of the clients rankings-Performs new hire training and presentations for Quality-Manages and monitors over 150 telemarketing agents monthly by coaching and developing them-Performs administrative work and escalations from our main headquarters as necessary Show less

• Directv Sales Representative

  • Sep 2009 - Mar 2012

  -Perform client intake: information verification and updates, avoiding fraudulent activity-Responsible for helping former customers make the switch from their current TV provider-Ease client concerns, create solutions and offer other resources during initial intake