Logistics Coordinator

• Jan 2021 - Present

Certified Destination Wedding Specialist

• 2018 - 2020

• Provide relevant information on the wedding services, respond to all customer inquiries, and provide a friendly and encouraging, and courteous customer service • Use suggestive sales and customer service techniques to increase the number of services/packages including property selection, destination & travel information, highlight current wedding packages, resort promotions, travel incentives other services as per client’s requirements • Responsible for providing quotes, processing payments, and collections if/when required • Attain highest customer service ratings from the company in all categories including communication skills, listening skills, problem resolution, politeness & relationship building Show less

Customer Service

• 2017 - 2018

• Welcomed customers warmly and ensure heightened experience and offered proactive & personalized customer service by offering menu recommendations by interacting with customers professionally and courteously • Operated cash registers, maintained schedules and ensured the restaurant is clean and well maintained • Maintained record of every order on Point of Sale system and ensured accuracy and administered stocks and designed effective pricing techniques • Trained, supervised, and disciplined all co-workers on procedures and provide ongoing feedback for improvement • Recommended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations Show less

Financial Services Representative / Customer Service Representative

• 2015 - 2016

• Responsible for providing customer service and financial advice based on the client's priorities, advised them on solutions, and provided a forward-looking financial plan • Leveraged knowledge of online banking (chequing/savings/adding payee) cash management, small business banking, credit cards, Line of Credit (LOC), (activation/cancellation), loyalty/rewards, travel notifications, loans/mortgage, insurance, investment/wealth protection to help clients meet their goals • Utilize all tools to properly support, action and document all related questions and needs and accurately updated and maintained cardholder data in AS/400 and COINS internal database • Provided helpful and engaging, knowledgeable, accurate, responsive, and professional banking services to clients leveraging technology to deliver a memorable client experience, drive sales and retain business • Exceeded daily sales goals with cross-selling and upselling techniques (achieved an average of 110% of sales quota each week) Show less

Office Administration & Client Support

• 2014 - 2015

• Assisted in answering incoming/outgoing calls, customers with inquiries, including tracing shipments, sales & purchase orders, data entry, billing, and invoicing questions • Performed administrative tasks including schedule and calendar management, prepared draft agendas, attended meetings, takes/transcribes/distributes minutes and provided status report to senior management on followed-up action items, created and maintained spreadsheets, faxing, copying, scanning printing, etc • Improved customer satisfaction by 30% by identifying customer needs, responding promptly to inquiries and by providing exceptional customer service Show less

Registration/Office Coordinator

• 2011 - 2013

• Provided accurate tracking for incoming client registrations for 50+ locations across Canada; monitored each location leads and made changes to each instructor's time slots on the website • Provided administrative support to CEO, Vice President, prepared/processed/filed documents, and handled issues of a confidential/sensitive nature and performed additional administrative functions as required • Responsible for the organization and coordination of office operations, procedures, and resources to facilitate organizational effectiveness & efficiency on the team Show less