Experience

Caboki

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Multimedia Specialist/ Admistrative Assistant / Order Processing

  • Aug 2014 - Present

  -Check to ensure that appropriate changes were made to resolve customers' problems. -Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.. -Review or update our Shopify-made web page content or links in a timely manner, using appropriate tools. -Data entry using different platforms like Infor, Excel, Amazon Seller Central, Shopify, Magento. -Prepared and organized online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria and web banners. -Worked with Canva and Photoshop to create promotional content for our social media accounts. -File and maintain records using CRM systems (Magento,Excel) -Order Management- monitoring all orders -Monitoring sales-sales reporting, analyzing for irregularities -Inventory management- ensuring there is sufficient inventory based on sales/data. -Trained 2 Customer Service Employees and Administrative Assistant- Create Employee Guide -Developed New Reports/Spreadsheet layouts that would help company become more efficient -Handled Returns and checked the quality of the products -Translated emails when necessary (Spanish) -Filed Chargebacks, Money Orders, and Returns -Created Reports on Excel -Researched and Reported Counterfeits found on Ebay -Purchased and kept inventory of Supplies needed for the office Show less



Douglass Psychology Child Study Center

• Teaching Aide

  • Oct 2012 - Dec 2019

  -Encouraged good behavior using the positive reinforcement method. -Communicated openly with children's parents about daily activities. -Prepared instruction materials, including making copies, constructing bulletin boards, setting up work areas. -Study/Research behavioral changes, growth, patterns, development -Create plans, tasks, activities that promote developmental growth -Worked in a team of 4 (head teacher, assistant, aides) -Encouraged good behavior using the positive reinforcement method. -Communicated openly with children's parents about daily activities. -Prepared instruction materials, including making copies, constructing bulletin boards, setting up work areas. -Study/Research behavioral changes, growth, patterns, development -Create plans, tasks, activities that promote developmental growth -Worked in a team of 4 (head teacher, assistant, aides)



R.B Landscaping

• United Kingdom
• Construction

• Administrative Assistant

  • Mar 2009 - Aug 2013

  -Entered data for reports, production items, shipping, and inventory. -Maintained computerized inventory of all parts, supplies, and products. -Collected all receipts and expenses, filed accordingly. -Answered and managed incoming and outgoing calls. -Coordinated, scheduled and arranged meeting and travel calendars. -Contacted customers regarding unpaid and underpaid accounts to resolve any issues -Created Invoices and mailed them out. -Entered data for reports, production items, shipping, and inventory. -Maintained computerized inventory of all parts, supplies, and products. -Collected all receipts and expenses, filed accordingly. -Answered and managed incoming and outgoing calls. -Coordinated, scheduled and arranged meeting and travel calendars. -Contacted customers regarding unpaid and underpaid accounts to resolve any issues -Created Invoices and mailed them out.