Customer Service Specialist

• Dec 2019 - Present

Property Manager

• Jan 2019 - Jul 2019

Manage the staff at the property. This includes all hiring,firing,consultation,workers comp,overtime pre-authorization, etc, Oversee all contract services. Submit all invoices Lease renewal Monitor to budget expenses and continuously looking for means to lower operating cost. Responsible for maintaining petty cash. Responsible for all rent collections and notices to collect rent Accurately complete the weekly and monthly reports. Scheduling vendors for move in units Responsible for walking move outs and processing move out paperwork within 3 days of move out Maintain constant control of delinquency and follow policy regarding delinquency Responsible for lease renewals Responsible for sending files to collections Ability to meet deadlines Details and accuracy are key Highly organized Maintain constant and detailed knowledge of market conditions and competition in the surrounding communities to better maximize rents Greet prospective tenants when they arrive and introduce them to the types of units available as well as the property’s amenities Respond to tenant questions and complaints in a timely manner Schedule and oversee maintenance calls to apartment units Responsible for sending files to eviction Establish rapport with tenants so they always feel valued and appreciated Show less

Assistant Property Manager

• Apr 2017 - Jan 2019

● Responsible for all rent collections and notices to collect rent ● Responsible for walking move outs and processing move out paperwork within 3 days of move out ● Maintain constant control of delinquency and follow policy regarding delinquency ● Responsible for lease renewals ● Responsible for sending files to collections ● Ability to meet deadlines ● Details and accuracy are key ● Highly organized ● Maintain constant and detailed knowledge of market conditions and competition in the surrounding communities to better maximize rents ● Greet prospective tenants when they arrive and introduce them to the types of units available as well as the property’s amenities ● Respond to tenant questions and complaints in a timely manner ● Schedule and oversee maintenance calls to apartment units ● Responsible for sending files to eviction ● Establish rapport with tenants so they always feel valued and appreciated Show less

Team Assistant

• May 2015 - Dec 2016

• Assistant to Attorney and Paralegal (Managed Outlook Calendar) • Enter time/Billing time for Attorney • Enter expense report for Attorney • Client and opposing counsel contact. • Scheduling all hearings with the Judicial Assistant and Opposing Counsel • Request title for Association complaint • Generate letters to Clients • Recorded Claim of Lien • Deposit all checks • Prepare all check request • Handle all check request and invoices, pay invoices • Daily mail • E-services/E-filing of all pleadings (file complaint, lis pendens, summons, and all Motions and Answers and Notices, etc.) • Forward Issued summons and filed complaint and lis pendens to Process Server • File Satisfaction of Claim of Lien and Claim of Lien with Simplifile • Process E-Services Emails • Open/Close Files • Organization of Files (Sort & hole punch documents into appropriate flaps within each file.) • Create subfolders upon request • Data Entry of Files • Locate/retrieve files upon request • Shift File rooms as needed to make room for expanding files. Ensure file rooms are kept orderly (alpha by Association name.) • Back up for the receptionist Show less

Team Lead

• Aug 2002 - Feb 2014

• Established key performance indicators for associates and monitored their progress on a monthly basis by reviewing individual scorecards with the associates.• Monitored daily reports ensuring exceptions were at minimum and was an escalation point for any files over the metric.• Provided training and mentoring to new associates on company processes and policies.• Conducted coaching, counseling and performance appraisals.• Cross-trained team members in other areas to broaden their knowledge base of our business.• Main point of contact for customer service inquiries, ensuring client needs are met in accordance with the service level agreements. Show less

supervisor

• 2002 - 2014

• Established key performance indicators for associates and monitored their progress on a monthly basis by reviewing individual scorecards with the associates.• Monitored daily reports ensuring exceptions were at minimum and was an escalation point for any files over the metric.• Provided training and mentoring to new associates on company processes and policies.• Conducted coaching, counseling and performance appraisals.• Cross-trained team members in other areas to broaden their knowledge base of our business.• Main point of contact for customer service inquiries, ensuring client needs are met in accordance with the service level agreements. Show less