Experience

Marketing Innovators

• United States
• Business Consulting and Services
• 1 - 100 Employee

• VP, Customer Experience

  • Dec 2017 - Present

  Rosemont, IL

• Manager, Client Services

  • May 2014 - Dec 2017

  Rosemont, IL

• Account Manager

  • Nov 2011 - May 2014

  Rosemont, IL * Manages and implements new client programs and change requests for existing programs. * Leads client implementation meetings, provides guidance, documents all program plans and deliverables, creates test plans and performs quality controls and testing. * Serves as a point of contact between clients and operating departments throughout the life of the program and communicates feedback and requests to the appropriate area. * Ensures that all projects are on time, on budget and meets… Show more * Manages and implements new client programs and change requests for existing programs. * Leads client implementation meetings, provides guidance, documents all program plans and deliverables, creates test plans and performs quality controls and testing. * Serves as a point of contact between clients and operating departments throughout the life of the program and communicates feedback and requests to the appropriate area. * Ensures that all projects are on time, on budget and meets all client expectation. * Manages program change requests including documentation, communication to operating departments and implementation. * Manages existing accounts and targets new opportunities within the account. * Collaborates with the marketing department, sales group and management team to establish a sales strategy for penetration and retention. * Support client requests by gathering business requirements and providing demos/presentations.



Ecolab

• United States
• Chemical Manufacturing
• 700 & Above Employee

• Operations Manager

  • Dec 2007 - Jan 2011

  South Central Region Operations Manager at EcoSure, a division of Ecolab, providing a comprehensive range of third-party services, including audits, training and consulting designed for the restaurant, hospitality and retail industry to help their customers deliver consistent results, increased productivity and revenue at all of their locations. • Managed client operations team with four direct reports • Team responsible for 32 clients including 4 of the top 20 in the division, totaling… Show more South Central Region Operations Manager at EcoSure, a division of Ecolab, providing a comprehensive range of third-party services, including audits, training and consulting designed for the restaurant, hospitality and retail industry to help their customers deliver consistent results, increased productivity and revenue at all of their locations. • Managed client operations team with four direct reports • Team responsible for 32 clients including 4 of the top 20 in the division, totaling $4.7M in revenue • Monitored and projected monthly, quarterly and yearly revenue per client • Determined and assign tasks to ensure projects were completed to meet deadlines • Partnered with sales associates and participated in full sales cycle including initial client meeting, program development, implementation, training and reporting • Continually analyzed client programs to adjust and ensure program met business objectives • Assembled information for quarterly executive reviews and presented to clients • Educated clients on additional programs to drive ongoing improvement • Represented Ecolab at national tradeshows as well as attended and presented at client conferences • Encouraged and supported the professional development of junior associates through training and mentoring • Managed on-campus recruiting process, organized on-site college recruit career day and facilitated all first round interviews • Chicago Chapter Co-President of E3: Engage, Empower, Energized – An associate network focused on women in leadership

• Assistant Manager, Operations

  • Jul 2006 - Dec 2007

  Linolnshire, IL • Primary client contact with responsibilities for all inquiries, planning and special requests • Developed client specific reports to meet individual customer requests • Provided training to field specialists; created training manuals, classroom presentations and onsite demonstrations • Collaborated with Director of Operations to develop job cost estimates for new projects • Prepared individual and summary evaluation reports from data provided by field specialists, totaling over… Show more • Primary client contact with responsibilities for all inquiries, planning and special requests • Developed client specific reports to meet individual customer requests • Provided training to field specialists; created training manuals, classroom presentations and onsite demonstrations • Collaborated with Director of Operations to develop job cost estimates for new projects • Prepared individual and summary evaluation reports from data provided by field specialists, totaling over 1,000 reports per month • Provided weekly status reports to Operations Manager on customer projects

• Operations Specialist

  • Nov 2004 - Jul 2006

  Linolnhire, IL • Executed and delivered over 140 monthly reports directly to the client • Performed food safety evaluations at clients’ locations • Programmed handheld software and set up individual client databases • Gained an understanding of presented objectives and client expectations • Created client specific quality assurance programs and customized reports using field specialist’s data • Responded to client and field specialist needs • Helped establish new team members knowledge of… Show more • Executed and delivered over 140 monthly reports directly to the client • Performed food safety evaluations at clients’ locations • Programmed handheld software and set up individual client databases • Gained an understanding of presented objectives and client expectations • Created client specific quality assurance programs and customized reports using field specialist’s data • Responded to client and field specialist needs • Helped establish new team members knowledge of client programs and daily responsibilities